Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Buying Experience Ever

By BonnRo on 11/28/2018 at 10:44 PM.

Buying a vehicle is exciting but can be stressful! Everything was explained very well and they took plenty of time with us. But even more important, the service is organized, good and fast! Snacks and drinks are great, too.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Beware of trading!

By RubiconJon on 11/26/2018 at 11:22 PM. Helped by Management.

Looked at upgrading my outback for a new 19 Ascent. This dealership gave me less money for my trade because there is a stop sale on the outbacks. Apparently there is a transmission issue that Subaru cannot figure out and they are charging me for it (in trade value) because the dealer cannot resell it until Subaru has a fix! Yes, They actually told me that they cannot give me as much for it because of the stop sale!!! This is terrible customer service! Look elsewhere when buying a vehicle!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Peasy, NOT a lemon squeezy!

By HS on 11/21/2018 at 6:53 PM.

Was in the market for the first brand new car of my life. I found the car of my dreams on their website. Price was good but they helped to make it better! We drove over two hours to get there. Both hubby and I were nervous, hoping that we weren't walking into a game of bait and switch as so often happened when we lived in LA. To our relief, the price paid was the price agreed on over the phone! And Shannon was so good, so patient! We got lost fairly quickly in Fayetteville. She came out twice; on our way to and our way outto lead us to where we needed to be! Above and beyond the call! T.G. was a delight and Mike was a dream to work with. If you just want to get a quality car and get on with it, Adventure is the dealer for you! We WILL be back for the next Subaru! HS

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
3   Friendliness
3   Overall Experience
4   Quality of Work

12000 mile maintenance

By done12 on 11/17/2018 at 3:39 PM.

This was our 12000 mile care and our second time to come to Adventure. Our first trip was great. Our second was not. It took a lot longer and when the service guy came to let us know our car was ready, he said he didn't know where it was maybe in the car wash. I felt like we were turned loose to find it our self and then it was dirty and had grease spots on it, so it had not been to the car wash.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed on Veterans Day Weekend

By Jason on 11/10/2018 at 1:02 PM. Helped by Honestly don’t remember they guys names that were there.

I have to say that I was greatly disappointed last night by the service guys. I was coming back from A friends house when I noticed that my truck was driving funny. They live in a neighborhood right behind the dealership. So I pulled into dealership to see what was going on. I got out and seen that my rear drivers side tire was almost completely flat. I looked at the clock and it was 6:15pm. I noticed the lights were on in the rear bays. So I pulled up and asked one of the guys if they could put some air in my tire to see if it would hold enough for me to get back home in Rogers. Unfortunately it was loosing air as fast as they were putting it in. The guy said it was bad and asked if I had a spare. I told him I did. He said that was great and that I was welcome to back down to the flat area of the parking lot so I could change my tire. I looked at the empty bays and the 3-4 guys that were just standing there. The first guy had commented that he couldn’t wait till 7pm so he could go home. So I knew that they weren’t closed. No I don’t drive a Subaru. I drive a Ford pickup truck. Now I’m not one to ask for favors. I would have gladly paid to have them do it. This is where situational awareness kicks in. I’m standing there with a handicap placard in my windshield, my Air Force veterans ball-cap on and a hoodie that says Air Force DD-214 Alumni. My handicap placard is because I broke my back in April. So I really didn’t need to be crawling around under my truck trying to use that worthless little jacks that come with a vehicle and those crappy little tire irons. Then lifting the old tire into the truck bed and installing the spare. I’m definitely paying for it this morning. So kudos to you Adventure Subaru for making a handicap vet change his own tire in your back parking lot on Veteran’s Day weekend!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By none on 11/9/2018 at 3:01 PM.

i find the service excellent. timely, and very friendly. they keep you advised of status and any unexpected issues. waiting area is very nice, and comfortable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time Subaru buyer

By jennlopez1982 on 8/27/2018 at 3:55 PM.

I had been a proud Honda owner for a decade, but had decided I wanted to learn a little more about the Forrester as I had driven one in the past and enjoyed it. Stephen, my sales person, was knowledgeable and friendly. He took the time to not just explain features, but to explain how the car worked. From sales to financing this was easily the best car buying experience that I have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My frist Subaru experience "GREAT"

By jean216 on 8/21/2018 at 11:55 AM.

Fast, friendly professional service. Always wear protective gear while working on my vehicle. I never make an appointment but get in quickly. They keep me updated on my repair and I never have to wait long for the service. They are very helpful on any questions or concerns I have and if the service department can't answer them they get someone who can. I tell all my family and friends to check them out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By bcpilot1952 on 8/20/2018 at 12:49 PM.

From first phone call, felt at ease. No pressure at all. New about every feature on the car. Trade in was effortless. Great salesperson. Will be happy to reco

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Fin5452 on 8/16/2018 at 7:47 PM.

Always friendly, professional and helpful. Clean service waiting room and free snack. Always keep you updated an your service. Never go anywhere else with my Subaru

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By Guy44 on 8/13/2018 at 1:46 PM.

It is always a very pleasant experience to do business with Adventure Subaru from Sales to Service, If you get there before your service appointment, they get right to work and in most cases you are on your way in a shorter time than expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By P Cowser on 8/9/2018 at 11:38 PM.

We took our Outback in for a service. We got there early and expected to wait until our appointment time but they took our vehicle right in did the service and washed our car. We were on our way home. Everyone is very friendly and helpful. They explain things in terms I can understand. Explained service ticket, ask if we had questions, answered them and we were on our way.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional, clean, and honest

By Annie C on 7/9/2018 at 9:43 PM.

Every fearabout haggling over a car is kept to a minimum. There is nothing sleazy here. The time taken to complete the transaction is reasonable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best, as Always!

By SubaruFan on 7/9/2018 at 1:22 PM.

The folks at Adventure Subaru are top notch, I can't say enough good things about them! They made the experience as smooth as quick as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru

By Buttercup on 6/1/2018 at 1:04 PM.

I love my car! I get the best gas mileage that I ever had! It drives so smoothly! I feel so safe in my car! I love everyone, I have worked with! So friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!

By Dr. Love on 4/11/2018 at 1:41 AM.

Ask for Shannon Boyett. Smart, friendly, knowledgeable. A true Super Woman. She embraced us and help us buy what we needed. We will buy another someday.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership—third Subaru

By Roo123 on 4/10/2018 at 3:26 PM.

Even if Subaru didn’t make such an excellent, fun vehicle, we’d shop here just because of the buying experience and great service department. Nothing but pleasant experiences throughout the years we have been customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service and great prices

By BrianN on 4/5/2018 at 3:53 PM.

Most positive car buying experience, no pressure, very knowledgeable staff, and attention to detail! Inquired about a vehicle, was provided a price, and compared to other quotes, including on-line, was the best price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yea! Yea! Yea!

By RJClark on 3/27/2018 at 11:57 PM.

Sales person, Aprylel, was very knowledgeable. She took the time to answer all of our questions. She also did a excellent job of teaching us about the vehicle you purchased. Her confidence was very reassuring. She seemed genuinely interested in us personally. We, also had a great experience with Randy who did our paperwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

New Subaru

By Jim on 3/21/2018 at 6:59 PM.

I recently purchased a 2018 used Subaru Outback from David Long at Adventure Subaru. He was wonderful to work with, and he made the buying experience pleasant.

I would recommend this dealer.