Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
3.2  
Price
4.3  
Quality of Work
4  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Sherryl53 on 8/16/2018 at 1:25 PM. Helped by Tony.

Tony at Crain worked hard to get me the deal I wanted. Will be returning to buy a truck. He got me the exact crv I wanted.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst dealership in the state of Arkansas.

By HJames on 8/22/2017 at 4:15 PM. Helped by All of them..

I highly advice NO one use this to dealership. I've been in business for my self for 40 years and I would NEVER treat a customer like this place has done me. Took me over 1 and half years to order a new truck with them. There was always problems and somebody else's fault. Should of ran away as fast as I could and bought new truck at another dealership. After having truck for awhile radio went out. Took it back to shop and they said they would order one. Instead of checking out truck to even see what the problem was. 4 MONTHS taking off work going there to get my radio fixed excuse after excuse. They kept telling me it was on back order. And then they told me last wk no even ordered one. They don't have honest people that work for the company even manger of store will not return calls. Worst guys I ever seen working in their shop. There's so many dealerships in Ark do not go here. Hoyt

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Remote purchase

By MarkE&J on 2/22/2017 at 1:34 AM. Helped by Tony Washington & Yustin Jordan.

We purchased a vehicle from Cabot and worked with our Salesman Tony Washington. We couldn't have asked for a better experience and a salesman that was very detail oriented and very attentive to our litany of questions. We never purchased a vehicle that was so far away. Tony made it so simple with low stress and the delivery and paperwork side was made all too easy. If your looking to purchase a new vehicle, we highly recommend working with Tony and the Crain team in Springdale.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

When it was Steve Smith - wonderful. Now, Crain - horrible.

By Unhappy with crain on 1/27/2017 at 1:39 PM. Helped by Several.

We had a problem with our 2008 Acadia (evidently a recall). No help from Crain. We had it towed to a transmission repair shop where we learned it was a recall. From there we had it towed to a dealership that also knew it was a recall. They (Fayetteville Auto Park) were more than helpful. Shame on Crain!! I'm sure they knew it was a recall also. Steve Smith would never have treated his customers like that.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Stood behind their word.

By Happy family on 10/14/2016 at 2:15 PM. Helped by Ed Williams, Jimmy Young, Rocky and Don in service and Quin at the body shop..

Made the deal based on the internet price, gave me a fair value for my trade, and gave me an excellent finance rate. We love our new Yukon and are happy about the experience we had at the dealership. Ed Williams was our salesman and he was very courteous and transparent. There was no shady dealings and we left feeling good about the deal we got. The body shop and the service dept. also took care of our needs, and provided us with a loaner vehicle.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Service is horrible

By Ashley H on 7/15/2016 at 7:08 PM. Helped by Ricky.

We bought a 2012 GMC Acadia in April 2016. Upon purchase the rear wiper arm was gone and there was trash and dirt in the seat tracks (horrible detailing job). We were told by the finance manager that they would not replace the rear wiper arm even though it was missing BEFORE we signed the papers. This Acadia was parked on the front line in this condition. They ended up replacing the wiper for us. The day that was done for us they were also supposed to reapply the polysteel coat, but failed to do so although it was in the work orders. I had to go back the next week to have that done and was told it would take about 2 hrs, however after 3 hrs and no phone call I called only to find out that they had only done the inside and said it would be a couple of hours still. Today I went in for an oil change and to have the rotors turn only to be told that it was going to cost almost $600 for the new brake pads and rotors when we can get everything to do ourselves much cheaper! I was supposed to have a loaner for the day and when I got there I was told that I had not been scheduled one even though I had talked to them about it, they had to scramble to find me one and even then almost didn't give it to me "because it's a truck", I grew up on a farm and I continue to drive trucks all the time while pulling a trailer. I will NOT BE using them again, I will find another GMC dealer to do all of my warranty work and oil changes!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very satisfied with new car purchase

By ttglone on 5/6/2014 at 5:50 PM. Helped by Ed Bayles.

We were very satisfied with our purchase of a new car and the help of the salesman Ed Bayles They had the color that we really liked and we were able to buy a 2014 for a good price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Perkins was awesome. I told him exactly what I...

By lhewitt62 on 8/13/2013 at 4:23 PM. Helped by Steve Perkins.

Steve Perkins was awesome. I told him exactly what I wanted to do, and he got it done. I am very pleased with my experience at Steve Smith Country. I would definitely reccommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rod Easley made buying a vehicle from Steve Smith Country...

By missy3207 on 8/8/2013 at 5:09 AM. Helped by Rod Easley.

Rod Easley made buying a vehicle from Steve Smith Country a very easy transaction. Everything was easy to understand and he was very professional during the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were very polite and informative of information. ...

By lroye on 7/31/2013 at 4:04 AM. Helped by Steve Perkins.

They were very polite and informative of information. Gave me a great deal on my 2 trade ins for 1 SUV. It was very easy and stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't be more pleased. This is the 2nd vehicle...

By MorrisDaniel on 7/29/2013 at 4:32 PM. Helped by Larry Galloway.

Couldn't be more pleased. This is the 2nd vehicle bought in the last month from Steve Smith. We purchased a Denali in May and now a GMC pick-up. We love both vehicles and will continue to buy for Steve Smith. Great Guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service I received from Steve smith country was...

By df1979 on 7/27/2013 at 3:46 PM. Helped by steve perkins.

The service I received from Steve smith country was friendly, and not pushy. The car prices were very comparable if not lowest I had found, the service center was very cooperative, and did work in timely manner with update calls.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got a great deal and the vehicle I wanted. The did not...

By clbuffer on 7/27/2013 at 2:41 AM. Helped by Steve Perkins.

I got a great deal and the vehicle I wanted. The did not sell me a car I was able to pick what I wanted and they gave me the information on my selection. If they work on commission I couldn't tell.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We have purchased all of our vehicles from Steve Smith...

By bbharwell on 7/24/2013 at 9:47 PM. Helped by Stephen Perkins.

We have purchased all of our vehicles from Steve Smith since 1999 and we have always had excellent customer service while dealing with them. They are fair on their prices and very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were looking for a new GMC truck to replace a wrecked...

By lskelton on 7/19/2013 at 8:42 PM. Helped by Greq Stanfill / Ed Bayles.

We were looking for a new GMC truck to replace a wrecked GMC truck. While we were waiting on the insurance companies to work things out, the staff at Steve Smith made sure we knew what our old truck was worth and found exactly what we wanted in a new truck. They go above and beyond and prove that you can trust them to help you make the best choice in price and quality. At Steve Smith you feel like you are dealing with friends.Thanks friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are very friendly and courteous. Steve and Ed...

By williamfrances on 7/12/2013 at 2:33 AM. Helped by Ed Williams.

They are very friendly and courteous. Steve and Ed Williams were good to deal with. We are very pleased with the buick la cross and hope to deal again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve did a great job researching questions I had on the...

By lgodda00 on 6/17/2013 at 7:39 PM. Helped by Steve Perkins.

Steve did a great job researching questions I had on the 2013 Acadia's and i was able to justify tradiing my 2012 Acadia in for the new one. He spent 4 hours on a Saturday morning on boarding into my new one. I am very pleased with the product and the level of service that i recieved at the dealership. Larry Goddard

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are very friendly, courteous, and tell it like it...

By jerryd1940 on 6/8/2013 at 11:09 PM. Helped by Ed Bayles and Steve Smith.

They are very friendly, courteous, and tell it like it is..I have known Steve Smith for many years and I have bought the last five or six vehicles from his dealership. Scottie in the service department has always taken good care of me. Everyone in the dealership has been helpful and courteous. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience with Larry Galloway and the owner, Steve...

By MorrisDaniel on 5/29/2013 at 7:10 PM. Helped by Larry Galloway.

Our experience with Larry Galloway and the owner, Steve Smith, was friendly, informative and professional. We asked lots of questions and received knowledgeable answers. We were impressed by the courtesy they extended to us, even opening the doors for us. This is the second car we have bought from them and have been extremely pleased. The service center is exceptional. Larry, set up the onstar with us and calibrated the iphones to the car. We are even considering another purchase in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My entire car buying experience was great at Steve Smith!...

By aleichner71 on 2/11/2013 at 8:33 PM. Helped by Steve Perkins.

My entire car buying experience was great at Steve Smith! I would recommend them to everyone! Steve Perkins was one of the best salesman I have every dealt with. Will definetly be back!

I would recommend this dealer.