Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Reliable dealer for out of state buyer

By Jduke75 on 3/21/2019 at 3:52 AM.

The entire Crain team helped me through what could have been a very challenging process, not only purchasing a first vehicle for my child but doing it from out of state. They made the entire experience positive from negotiating to financing to delivery. Desmond, Tony, Chris, and team are first class all the way. From a picky buyer!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Love my car!

By Trudick on 3/11/2019 at 4:48 PM.

Desmond and all the staff at Crain Kia were so great to work with. I would send my family to see them for a car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient Attentive Service

By Vee11 on 3/11/2019 at 10:02 PM.

The salesman paid attention to my specific needs and didn’t pressure me to buy without throughly checking all of my options. They offered competitive financing as well.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Say one thing before you agree to buy and another afterwards

By Mike Reading on 3/3/2019 at 2:25 AM.

Did a balloon contract. Was told the mileage per year would be 15,000 per/year and was given the quote of 5% interest. Once we agreed, terms changed to 12,000 miles/year and interest rate of 7.8%. By this time, my wife was emotionally committed. Confusing practices. Be cautious.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Ford Edge

By GREEN2016 on 2/21/2019 at 3:27 PM.

My husband and I were in the market for a bigger vehicle, as we will be adding a new member in March. I had always loved the Edge and had wanted to test drive one. Crain Kia has always done my oil changes with my old car and it was time for a oil change so while there, we went and looked at the Edge. I fell in love with it and Crain was able to work with what I wanted my payment and helper us out so much. I highly recommend Crain for all services! Thank you, The Greens

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Crain Team

By Sooneropoly on 2/2/2019 at 3:38 PM. Helped by Red Allwood.

Great Experience from the recommendation I received from the Service Manager Red to the treatment from my salesman to the proffesionalism of my Finance Manager. Go Crain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By anns123 on 1/15/2019 at 11:37 PM. Helped by Cody was the employee I had the pleasure to deal with more than once. Sorry I do not know his last name..

Everyone is very helpful, courteous and friendly! Helpful and courteous. The employee I've dealt with the most is Cody in the service department. Also I'm very pleased that every time I take my car in for service, the service people vacuum it out. Very helpful as I'm extremely busy.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very helpful

By lyle.trenton on 1/15/2019 at 11:21 PM.

Crain Kia was very very helpful and pleasant to work with. I am a college student at the University of Arkansas, and they were able to drop me off and pick me up when my car was ready. I will continue to go to them for any services! Only thing I was bummed about was that my car wasn’t washed when I came back to pick it up. Otherwise I would’ve given them a 5 star!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By LMCKEE on 1/13/2019 at 2:21 AM.

I have been extremely pleased with the service I’ve received. Everyone is friendly and helpful. I feel they do their best to take care of my vehicle maintenance

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Full price slow service

By Rzbk on 1/9/2019 at 8:37 PM.

Key got stuck in the ignition. 6 days and 682 dollars later I find out they charged me 150 more for part than Kia.com

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great prices

By Jr2019 on 1/5/2019 at 8:44 PM.

Very polite and answer all questions. Great prices on pre owned vehicles. Great customer service. No pressure sales. Will recommend to family and friends and co workers.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Pleased

By Kia driver, RA on 1/1/2019 at 8:57 PM. Helped by Cody.

I am very please with the service we receive at Crain Kia. We started using their service department when it was still Superior Kia and have continued for several years and plan to continue to do so. The current service writer, Cody is very professional and friendly. He has never been “pushy”, but listens to what I need. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always treated well here

By Airjohnny on 12/29/2018 at 8:08 PM. Helped by Service team.

The people at this dealership are extremely helpful, kind, and fair. After a small misunderstanding they went above and beyond to make sure I got my car on time and I could not be more thankful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car experience

By NewcarbuYer on 12/26/2018 at 7:30 PM.

Andy the salesman did everything in his power to make it possible for this car purchase. He will do all he can to help you get into another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience

By magen on 12/23/2018 at 12:55 PM.

They were super nice and helped me get into a car, I really appreciate them. I would definitely recommend going here for a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The crain kia fam

By Purdie64 on 12/24/2018 at 3:44 AM. Helped by Cody, red.

When i bought my car everyone involved were very friendly and helpful. I got a sweet deal on the car i traded in and was able to work out the best payment plan for the new car i got. Everytime i go up there for maintenance im always greeted with smiles and helpful people who remember you by name, and they always offer you snacks! This is definately not your average dealership thats for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By CYNTHIABUSSE on 12/23/2018 at 1:22 AM. Helped by Christopher Huebner, Adam Jordan and Cody.

The staff was very professional, helpful and friendly. They went above and beyond to take care of me. They surpassed my expectations and I highly recommend them to anyone.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Better appointment app needed

By Oyarsa on 12/22/2018 at 3:15 AM. Helped by I don’t remember any names..

While the service I received was fine, I had trouble getting an appointment. I made two separate attempts on the website (after receiving a mailing with a qr code to the appointmentpage). After asking for an appointment, the website says I will be contacted to confirm the time. I never received confirmation for either appointment. So I just showed up and got the work done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy.

By anns123 on 12/16/2018 at 9:12 PM. Helped by Cody was the employee I had the pleasure to deal with more than once. Sorry I do not know his last name..

Every one is very efficient and courteous. I was even walked to my car when I was leaving and opened my car door for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Everything Worked Out

By Keven on 12/16/2018 at 8:42 PM.

Had an issue with Crain after their buyout of Superior Kia, but Douglas Steele, the general manager, stepped up and handled everything beyond my expectations! This level of customer support is fantastic and I couldn't be happier with how things are headed under this new management. Thank you again for your dedication to your customers, I'll be coming back and telling others to do the same. :)

I would recommend this dealer.