Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By RSEGURA on 8/13/2019 at 4:27 PM. Helped by Andrew in Service.

Did not have to but, waited for me to get to the dealership!! That is customer service!! That is why my next car will be a VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and inspection

By BRAXWHITE387 on 8/10/2019 at 5:17 PM. Helped by Andrew luper.

Went in for a recall and a halfway inspection and was in and out quickly and service was very friendly and waiting area very comfortable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By OBOURGAULT on 8/8/2019 at 11:34 AM. Helped by Na.

Had to come in for 2 recalls. Super nice and recall was done very quick. The atmosphere was extremely comfortable. They even gave my car a car wash.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW Bug Service

By CURTISEARLS on 8/7/2019 at 1:35 PM. Helped by Can’t remember.

Excellent service! Great atmosphere to get service work completed. 30 k service was explained and they even checked me out on tires. I was still good! Top down and Tunes Up!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great team

By KWILKINSGOLF on 8/3/2019 at 5:15 PM.

Great team at Crain they always do a great job. Ever since I bought my car there they have been nothing but courteous and very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Safety Recall

By adamcsmith35 on 8/1/2019 at 7:14 PM. Helped by Andrew Luper.

I called in the day of July 30th for a safety recall, they got me a appointment that day at 5 when they were close to closing. They took the time to complete the recall in a timely fashion and were very respectful and easy to work with. I would recommend Crain Volkswagen of Fayetteville to anyone and I appreciate all the help they gave me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service as always

By ozarkgolfer on 8/1/2019 at 7:13 PM. Helped by Andrew Luper.

Andrew took care of my Beetle TDI updates as promised and the car is running as well as ever. They are definitely worth the 20 miles drive and always attentive to my needs.

I would recommend this dealer.

Overall Rating

3.3  

5   Friendliness
1   Overall Experience
5   Price
2   Quality of Work

Basic service

By Transparentserviceguy on 8/1/2019 at 10:24 AM. Helped by Don't remember names too mad to bother.

Had an ac problem. Button will not engage compressor all of the time. When the button works the ac works fine, cold air and all. When the buttons doesn't light up the air doesn't get cold. I took video of it happening even. I was told nothing was wrong with it and to just drive straight back if it does it again.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Apathetic Service

By GWSPENCER25 on 7/29/2019 at 2:43 PM. Helped by Andrew Luper.

Crain VW Service Department was slow, no sense of urgency at all. With 82k miles on car, Turbo Booster had to be replaced $2,400 expense (a flaw in design by VW, many other complaints online with no recall or warranty backing vehicle). While we accepted our fate to replace it, we had been told that it was a full days work to do, Crain kept our car for 10 days. They did provide a loaner vehicle, however 10 days is too long with zero communication from them. When I called to check for status, they were very apathetic. We felt going direct thru VW was better situation, but doubt we will go back!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Done in a timely manner...

By GDESPAIN on 7/28/2019 at 8:27 PM.

Did not have to wait forever. Friendly customer service....even washed my car ! Every 5000 miles we take our car in for power train checked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Oil change and basic service, including tire rotation.

By sarahjheffley on 7/26/2019 at 1:06 PM. Helped by I can’t recall who all I worked with on this particular trip..

I gave my experience at Craine a 5-star rating because the people were very nice, helpful and knowledgeable. The service was top notch, and though it took a while, the dealership provides a very comfortable place in which to wait. It was clean with comfortable furniture and a good TV, plus I had control of the remote control. I was also able to do some work while waiting. When the folks completed my service they washed and vacuumed my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took care of me when everyone else was totally dishonest.

By Honest Abe on 7/16/2019 at 5:57 PM. Helped by I don't know his name..

Took care of me when everyone was dishonest. Even volunteered to take my sister home when she didn't have another way home. Good people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded expectations

By AMESK07 on 7/15/2019 at 6:13 PM. Helped by Andrew L..

The service department went above and beyond in insuring our VW and family were taken care of! Andrew, was polite, professional, and accommodating! Much thanks to Crain and their staff!! Again, that is why we choose Crain VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By Amarshall26 on 7/9/2019 at 7:21 PM. Helped by Service department.

My appointment was scheduled in a timely manner. Everyone was friendly. I will do all of my future service at Volkswagen and will recommend to friends!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Engine Light and MIL light came on

By CFISH on 7/9/2019 at 5:25 PM. Helped by Andrew in service and a lady who took payment, I didn’t catch her name..

Engine light and MIL light came on along with a “service now” message. I called Crain and they were able to get my car in the next day for evaluation and service. Andrew kept me informed on progress and let me know cost before proceeding with the work. The lady who took payment was very friendly- much improved experience from the last time I was there. Keep her - she knows how to serve your customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

adonia’s review

By ARPUMPKIN on 7/6/2019 at 6:56 PM. Helped by ethan from mountain home and kevin?? and luper (as a last name).

everyone was super friendly and gave us status reports as my car was being worked on. everyone was super friendly to my most entertaining six year old son, corbin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By TNE.DICKERSON on 7/3/2019 at 5:31 PM. Helped by Andrew in Service department.

Great. Good customer service and outcome. Andrew was wonderful in taking care of our needs and getting us in and out as soon as possible.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

My third and final visit to this dealer!

By JODIJFRAZIER on 7/1/2019 at 9:22 PM. Helped by Service Department.

Every experience with this dealer gets worse. This time they knocked my front license plate completely off. I didn’t notice it was gone until I returned home. I had to make another hour trip down and a hour trip back home to get my license plate.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Service

By xander277 on 7/1/2019 at 6:21 PM. Helped by Serivce employees.

They had my car for a week. Never got a loaner. Said my car would be done Thursday morning and it wasn't. Because of that, I lost my ride for the day. Had to talk with the GM just to get something loaned out to me finally. Paid for my car when it was done and the service engine light was on. When I asked the mechanic why it was on, he said "I dont know. I wasn't told to look into that". Not something a paying customer wants to hear

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super awesome!!

By Sleepertec84 on 6/30/2019 at 5:22 PM. Helped by Andrew, Ray.

My car is so awesome! Ray did a great jo. On my DSG service! Thank you thank you thank you thank you thank you thank you

I would recommend this dealer.