Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Matthew was excellent with his customer service!!!!!

By SamuelRelano on 3/22/2019 at 7:12 PM.

Matthew was very thorough with explaining what the car needs after review. His customer service was excellent and even cleaned my car. I am very happy with his service and would recommend others to talk to Matthew. Thanks, Marjorie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By LOGANKUNARD28 on 3/15/2019 at 5:51 PM. Helped by Everyone was great!.

It was a great experience that left my car in a better condition than how I brought it in. Looking forward to the next time I come in!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By MELODYFW3 on 3/15/2019 at 1:50 PM. Helped by Andrew service.

Andrew so much help! very kind, knowledgeable and understanding. Andrew and the tech found the problem promptly. Explain the situation in a way I was able to understand Few days later my VW is running great along with fantastic service I could not ask for more. Thanks VW and Andrew! Melody

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By SHOEGIRL34 on 2/28/2019 at 11:26 PM. Helped by Rick.

I brought my 2018 VW in for an inspection and oil change and found out that there was a recall on a part and a gentleman I believe his name is Rick informed us that they could get the recall taken care of and it would take about an hour. We were there for around an hour and half, which was really good considering there were other customers and the work they provided on the recall, oli change and inspection. They were polite, knowledgeable, the service area clean, just an overall positive experience. Thank you@

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Crazyhorse@45 on 2/27/2019 at 12:16 AM. Helped by Worked only with service department..

Even though hour and half drive from home will only come to Crain for service or purchase. Will never go to Bill White in Ft Smith again worse service ever!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By MARKSPENCE4 on 2/19/2019 at 7:05 PM. Helped by Service department.

Pleased with service work performed I believe it is a little over priced like most dealerships are but that’s par for the course but probably will be back

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil service and cabin air filter replacement

By GLukacs on 2/16/2019 at 7:14 PM. Helped by Andrew.

Easily made an appointment ahead of time. Waited in your nice, open, clean customer area. Reasonable wait time- not bad at all! Mechanic identified additional issue with a tire, which I was not aware of and appreciated.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tire pressure

By TAMMYROBERTS01 on 2/14/2019 at 10:34 PM.

Light to check air I tire light came on, service dept. wass able to find nail in tire and repaired tire, preventing me from having a flat

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommended

By William1980 on 2/13/2019 at 10:01 PM. Helped by Parts Department employee was the highlight of the visit. He was friendly and helped me find the right mud mats and cargo line for my wife's Atlas..

Dealership is clean and friendly, and service was performed quickly and thoroughly. I had a complaint with the availability of a promised courtesy shuttle, but immediately upon learning of my complaint, the service manager reached out to me, apologized, and offered to coordinate transpiration at future visits. That's the sign of a great business - acknowledging an employee's mistake and making it right for the customer. I will continue to go to Crain VW for service, as I know they stand behind their work and commitment to customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By risorrichard54 on 2/12/2019 at 7:49 PM. Helped by Andrew.

Crain exceeded my expectations. Andrewexplained everything to me and they were done before I expected. I’ll have Crain service my vehicle throughout its life

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Price much higher than previous years

By dodsontm on 2/12/2019 at 7:48 PM. Helped by Not sure. I think Richard called me to follow up after service.

I bought a new car in 2016 and have been using the dealership to maintain my warranty, but this year’s oil change cost over $100 with labor being almost 50% of the ticket. I’m almost certain I haven’t paid that much in the previous two years. Not sure I will use Crain for my next change solely based on cost

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You

By mikeltinnon on 2/6/2019 at 7:05 PM.

Thank You to the GREAT team at Crain VW!!! You were able to get me in quickly and take care of my vehicle quickly and get me back on the road.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Quality of Work

Disappointed usually they are excellent

By DRJIMMADDOX on 2/5/2019 at 6:34 PM. Helped by Don’t know their names.

normally the service is excellent; this time it was substandard. Several issues were not addressed and any attention to detail was lacking. The only positive was one service person remembered me and said hello.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check up

By jsharba on 2/3/2019 at 2:29 AM.

If you made this review easier to do, more efficient, and less cumbersome, it would be as friendly, efficient, and smooth as the service and staff of the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vast improvement over prior experiences.

By jaartsgroup on 2/1/2019 at 2:28 AM. Helped by Andrew Luper.

I’m a self proclaimed dealer hater. We all know the term ‘stealership’ but my experience as of late with Crain VW has been a very impressive improvement over its prior locations and has become more customer focused. I feel as if we were given comprehensive service and it has changed my overall perspective on the dealer experience. Thank you, Julian and Lori ‘13 Candy White GTI

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By kmb3 on 1/28/2019 at 4:29 AM.

The new building is great! The service department was professional and personable. I appreciate the care they took with my car and my time. Tommy is always happy to help you out and Wesley is a VW encyclopedia! Happy with my Crain experience.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
1   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Jan 24 Service

By CARRIEFISH on 1/25/2019 at 10:20 PM. Helped by Andrew Luper and young lady taking payments.

The young lady working the service desk needs to go through some customer service training. She was kicked back, playing on her phone when I arrived and she acted like I was interrupting her. No greeting, just very lackadaisical. The workbwas done fairly quickly and no issue from that standpoint. However, the same young lady processed my payment, and again I felt like I was interrupting her. She couldn’t even find it her herself to say “please sign here”. As the first people see coming in for service, I would suggest finding someone who understands customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top shelf dealership

By Acurafan123 on 1/25/2019 at 9:21 PM.

Very professional and friendly. They made the experience very pleasant. They were up front and open book. I would recommend anyone go see them if you want a great deal and if you want to leave feeling like you got a good deal. Very quick and efficient as well.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

A good experience.

By TinaKyle on 1/25/2019 at 12:53 AM.

The experience went smooth and easy. I will probably return when it’s time to trade in our purchase. The Crain team was professional and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Headlight issue

By CLEGG0209 on 1/20/2019 at 7:36 PM. Helped by Gentlemen in the service department short dark hair glasses can’t remember his name but he was very very helpful.

Called and got me right in the next day very friendly very helpful excellent service. Nice clean orderly waiting room very professional. I thanked the mechanic and he was very friendly and professional too. I had a very positive experience and will continue to use the service department probably by my next bolts wagon at this dealership too.

I would recommend this dealer.