Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run away as fast as you can!

By kvou812 on 7/7/2017 at 3:37 PM. Helped by Jason.

Run away as fast as you can. My Daughter bought a Mustang with a salvage title, and yes I know salvage title vehicles are "as-is". However, the car was bought based on the carfax which showed it was totaled due to non-collision damage and there were no mention of the airbags ever being deployed. Fast forward 6 months later and when we attempted to have the airbags replaced via recall, it was discovered that though the airbags were present, the device that deploys them was missing (clockspring) and that the control modules and sensors would have to be replaced as well due to the airbags have been deployed at some point. When I called Hope auto to discuss this ($1300 to get the airbags working again) they were rude and completely uninteresting in standing behind what they sell (in this case a death trap to a 19 year old), and I ended up hanging up on them as they are worthless after the sale. I'll add that we let them do an oil change once on the car after it was bought (They stated a system check showed everything was fine....lies) and they cross threaded the drain plug so on the subsequent oil change the plug was difficult to remove and had to be replaced. That pretty much show the competency of the service department...if they can't do an oil change right then they probably can't do anything else right either! Incompetent liars that sell lemons and deathtraps....stay away!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Several issues with the car found within days of buying,...

By JaycieCollier on 8/13/2013 at 9:26 PM. Helped by Bill Beck,.

Several issues with the car found within days of buying, and dealership would not return calls after saying they would repair. Ended up fixing nothing.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

We called on Saturday made arrangements to be at...

By Tamma on 7/25/2012 at 2:26 AM. Helped by Jason (assistant manager).

We called on Saturday made arrangements to be at dealership on Monday which we were traveling 4 hours away to purchase a suburban on our way to dealership we called to let them know we were on the way then we were told to not leave that another salesman had shown this vehicle on Saturday but again we were told that the vehicle was ours ! After driving 3 hours and was told we would receive a phone call back in 10 min he then tells my husband that the vehicle was sold ! Very disappointed first off Jason lied second off we had driven 3 hours for no reason! Would never recommend this company to anyone

I would not recommend this dealer.