Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent and honest

By Ms27 on 8/16/2019 at 4:42 AM.

Easy transaction. From jason to jeff Lewis to finale of mr Ware. The entire process was seamless and harmless. Very honest and upfront. No haggling just grownups being honest.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting it done!

By Happybuyer72712 on 8/17/2019 at 1:50 AM.

Shep was great from the moment we met. We had been thru 10 visits over 6 dealerships over two days, looked at over a dozen cars, driving several, but it took Shep at MD Ford to get it right. We reviewed the inventory inside (hot out there!), toured the lot in a golf cart, helped us pick out some great cars to drive with several options within our range, and never pressured us. My daughter got a great first time experience in car buying. Great job Shep!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful place to buy your next vehicle

By Little Linda on 8/16/2019 at 6:36 PM.

Great place with no pressure and “Trip” Sheppard was very professional and worked hard to get the deal we needed Jonathan in finance also was very professional and explained everything very clear

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales person. Taylor Shepard.

By Chargers123# on 8/9/2019 at 3:23 PM.

Overall very good leadership team. Taylor Shepard was very professional and great leadership. If it wasn’t for him I might not of purchased the truck. Oliver, sales Mgr was excellent as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

You’ve got to see Shep

By kjrobinson on 8/7/2019 at 4:43 PM.

I pulled in kind of knowing what I was looking for. Ran in to Taylor Shepherd looking at the selections. He offered me inside and helped me get set up. Staff was super friendly and professional, they worked with me on financing options that worked best for me. 10/10, recommend stopping by and having these guys help you. Ask for Shep! He’s the man!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales experience was awesome! Jimmy Truong was great

By $Baggins1136 on 7/31/2019 at 8:00 PM.

Salesman was courteous, helpful & awesome! Would highly recommend him & would buy another vehicle from him! Tom Amos was helpful in preparing the paperwork & handling the financial end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kane Koenigseder

By WheelyDan on 7/30/2019 at 10:51 PM.

Kane was very helpful and not too pushy. He was knowledgeable, friendly & pleasant to work with. Will recommend him to friends & family in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Sales Consultant

By JDM on 7/31/2019 at 8:44 PM.

We are happy to see that Jeff Lewis is with McLarty Daniel Ford Lincoln. Jeff made our car buying experience a breeze and we look forward to doing business with him for many years to come. He is truly a professional, courteous and knowledgeable sales representative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By SR0304 on 7/30/2019 at 8:55 PM.

I had been researching vehicles for a little while trying to figure out what I want in my next vehicle. I’ve looked at all the major dealerships, Chevrolet, Dodge/Ram, Toyota and, of course, Ford in the Southern Missouri and Northwestern Arkansas areas. Really wasn’t sure what I wanted. Decided to try your McLarty Daniel Ford Lincoln dealership in Bentonville. I believe I was blessed to run in to your Jeff Lewis when I got to your dealership. Jeff took a real interest in helping me decide what I wanted in a new vehicle. Jeff is very knowledgeable when comes to many different brands of vehicles, not just Ford or Lincoln. That tells me he keeps informed on new vehicles when they come out so he is able to help his customer decide what would be the best Ford/Lincoln for them. I am so happy that I had Jeff as my salesman, he is very friendly, easy to talk to and he made what could have been a hectic day a very pleasant day and you can bet that McLarty Daniel Ford Lincoln and Jeff Lewis will be at the top of my list when I purchase another vehicle! Thank you Jeff for all you have done for me!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible

By Jwr on 7/28/2019 at 1:07 PM.

We drove almost 4 hours to buy a vehicle. Before we left we had asked multiple times for pics of any scratches or damage. We get to the dealership and the vehicle had scratches everywhere, multiple door dings, and damaged drivers fender. His excuses was he didn't see the dent on the drivers fender, and it's a used vehicle. Bentonville is a beautiful town though. But the ford dealer has no integrity.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Nightmare

By Hog Nation 2019 on 7/25/2019 at 10:38 PM. Helped by Nathan Anderson.

Was looking for place in Bentonville close to where my son is working as college intern over the summer so these guys were the closest and would make it easy to drop of and pick up with shuttle service. Told them error code before took in but understand they still need to do diagnostic to troubleshoot. They told me about $135 with tax for finding the issue, but that cost would be factored in for the eventual repair. Diagnosed issue as a purge valve. Told me total of $486 to change a purge valve but did not have in stock. Told them OK and order the part. My son picked up car to drive home that evening to Fayetteville and the truck all the sudden had a new issue and it started running horrible (bucking and cutting out while accelerating). Called and asked if that could be purge valve and they said it could be. Took truck back a week later because could not get in prior to the 4th of July and they replaced the purge valve. Charged me $427.41 for purge valve that was supposed to include the deduct for the $135 already paid for the diagnosis. So, in total they ended up charging me roughly $562 overall instead of the $486. Picked the truck up and the truck was still running very rough and bucking. Keep in mind, it was not doing this when I took it to them for the Diagnosis. Found a dealer in Fayetteville to get pricing from them on items McLarty quoted (below in sidebar) and they were much cheaper and organized/cordial. I told that dealer that I wanted the spark plugs changed for sure, fule injectin sytem, and transmission work due to the mileage on the truck and to check the coil packs since we had taken the truck to Auto Zone for a simple diagnostic that indicated miss fires on cylinder 5. That dealer did his diagnostic on it and found a coil pack that was bad on cylinder 5. Other dealer in Fayetteville performed service on plugs, fuel injection system, and transmission all for us in 1 day (on a Saturday to accommodate a working student) for several hundred dollars less than McLarty wanted to charge. The Truck is running like a Dream now! Sidebar- After the initial diagnostic by McLarty, that took the entire day, they told me the Truck needed new air filter $33, Spark Plug Replacement $544, Fuel Injector/Throttle Body Service $200, Module Reprogramming (??) $120, Transmission Filter/Gasket replacement $400, and new rear brakes $377 for a total of $1,897 once shop charges and tax were added. This didn't include the original purge valve cost. McLarty did know I was upset and a service manager called me and told me they would do the work for the same cost as the other dealer to try and keep a happy customer. I of course told them no thanks and you should quote a fair price to begin with not ask for a second bite of the apple. Why would I want to give a business that already screwed me once more work? Service department was unorganized. Was supposed to have one contact and when son dropped vehicle off, they had assigned to someone else. Made it to where he could not catch the first shuttle and would have been late to work if he did not Uber, so he paid for an Uber. Learned my lesson with them and will always read reviews now prior to using any service related business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tracy is very friendly, energetic, knowledgeable of the job,

By Candyb on 7/18/2019 at 1:36 AM.

Tracy was very friendly, energetic, and very knowledgeable of the job, and was none stop running around to get the job done, appreciate an employee that takes pride in her job.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Continued Good Service

By Jim-MO on 7/13/2019 at 5:14 PM. Helped by Travis Amos.

Being from out of state and my daughter at UofA, we needed reliable, trustworthy. After trying another dealership in the area, not good experience. Wed tried McLarty Daniel, and specifically Travis. We rely on McLarty Daniel and Travis for any work that needs to be performed. Always upfront and explains the situation, which I understand very well. We'll keep coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great guy

By TeamFord on 6/29/2019 at 11:01 PM.

Marcus is a great salesman. He’s honest, up front and works hard to help close a deal. He’s not pushy and is very knowledgeable about Ford Pass.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SERIVCE

By HAPPYCUSTOMER on 5/30/2019 at 1:42 PM.

EVERYTHING WENT GREAT IN SERVICE! BEST SERIVCE STAFF AND SALES TEAM AROUND THE AREA! THE BUILDING IS BEAUTIFUL WITH PLENTY OF SEATING, TV ,KIDS PLAYROOM AND SNACKS,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By jhudson0311 on 5/30/2019 at 3:06 PM.

Had an awesome experience. Will go back for all my vehicle needs. All the employees I encountered were upbeat and helpful. McLarty Daniel is great!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pitiful service department

By Pitifulsrvice on 5/29/2019 at 11:49 PM.

2.5 hours for an oil change and tire patch (had appt) do you have any qualified techs there at all? Doubtful. Would love to show them how to do their job. Takes an hour at most for whole job. Can’t get a tire patch on because of humidity? Go to Florida and see if they have a problem. I have had literally hundreds of truck tires fixed in my 35 years of trucking as a director and vp. I can get peterbuilt drive tire fixed and back on in 45 minutes.. i can’t stand lies and that’s what this is all about. Bobby I have bought 2 from you and sent 4 others that bought also, there will be no more,, not your failure at all. You just have no backup after sale. Ask service how much longer and they say 30 minutes time after time. This is not first time for me for poor service or I would not go to trouble to write this and am quite sure it will be written off as not valid but hey at some point do your jobs or find another profession. there are plenty of other dealerships to take my business! Am sure you all are saying “good riddance “ have a good day watching all those in your waiting room, next time provide sleeping cots.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

No trust left

By Sucker punched on 5/28/2019 at 2:19 PM. Helped by Doug.

On May 9th, I was told my battery was no good, it needed to be replaced, was told they had to jump start it twice. But what is interesting, is that my truck is connected to a monitoring system that alerts me 24/7 of any issues. I can monitor my truck online from anywhere. And to this day (19 days later) it is showing my battery(and everything else under the hood) is in top condition and I am not having any issues starting my vehicle. To conclude: I think if they would have found that my voltage was low in my battery, the correct way to handle it should have been just that. But instead, they said my vehicle would not even start and battery IS NO GOOD. Now, unless the battery god's have been watching over me for the last few days and trying to save me a couple of hundred of dollars, I would have to say: LIE! I want to trust this company, but it's like any cheater, once you cheat, you're always a cheater. Post Script: I marked 'YES' on recommending, because this company needs to be honestly reviewed and rated by everyone. This is my experience not my opinion. This is actual facts, in which I have documentation of their claim and documentation of my claim. No one wants unnecessary expenses.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

True Professionals at McLarty Daniels

By Robert on 5/22/2019 at 5:06 PM.

Elizabeth Shults made our company's (SkipStone Pictures) experience absolutely wonderful by working with us to get us what we need, when we need it, and with a positive attitude. We know we can trust Elizabeth and look forward to working with her and McLarty Daniel Ford again. I would like to give a shout out to Jimmy Troung as well. He worked hard to handle a need of ours and did so with the utmost professional manner and with a great smile. McLarty Daniel has the best and hardest workers. Great team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience with James!

By Outdoorsy Dad on 4/23/2019 at 8:37 PM.

I highly recommend James at McLarty Daniel Ford. He is very knowledgeable about the vehicles and was very patient through the process. If you need a new vehicle, reach out to him for your needs!

I would recommend this dealer.