Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By CGLYNN.GG on 10/2/2018 at 1:33 PM.

WE purchased an Escalade from Mike and Frank back in Feburary, this visit was our first, it was prompt and friendly, we drove from Little Rock to purchase this vehicle and so far was worth the drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Customer Service organization!

By NANCY23 on 9/30/2018 at 6:32 PM. Helped by Jamie Sears.

From the sales person, Jamie Sears, clear through the entire process, each person was professional and engaging. Josh Bailey made the instructions about the vehicle very easy to understand. My experience with Orr Cadillac is a 5 Star Rating!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience yet!

By Cadillac7 on 9/29/2018 at 9:44 PM.

I have dealt with many dealership's over the years and I have never had! Very courteous, professional and knowledgeable staff! We worked with Josh and he made sure we were taken care of every step of the way! If you need a vehicle go see Josh! You will not be dissatisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most Hwplful and friendly environment I ever visited .

By Psalms27 on 9/29/2018 at 9:35 PM.

My salesman went above and beyond anything I could possibly imagine. Josh worked with me and found me the right vehicle for the right price and the best terms possible. I would and will recommend Josh to all my friends and family and Gregg Orr Cadalic for all their future vehicle buying needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By SOILEAUAARON on 9/29/2018 at 3:34 PM. Helped by Colton Hooper.

Went in not knowing what to do or where to begin since this was my first time purchasing a vehicle and the service was awesome from the beginning. Very helpful cutomer service and awesome car salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience

By HPATE16 on 9/29/2018 at 1:44 AM. Helped by Kyle Shelby.

Kyle Shelby was out salesman it was a pleasure to do business with him. Finance manager Alan was very nice and professional. Answered all question for us. We purchased a 2017 Escalade. Vehicle looked better in person than the pictures. Everyone in the dealership were very friendly. We did not feel pressured at all during the sales and finance process. Gave us a good trade in offer also!service department was also awesome! Go see these guys they will take great care of you!

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

sales

By joy14 on 9/26/2018 at 7:08 PM.

Mr smith and Mr William was very on hands they answered every question about the vehicle was there until the end the finance manager on the other hand need to know that all customers are important and should be treated as so call customer in other not as preference.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By GASHLEY5809 on 9/26/2018 at 4:27 PM. Helped by Sean green.

First time buying a vehicle and they answer every question I had and really worked with me to get the best deal for me highly recommended

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Service Dept

By KENBOB4BEAU on 9/25/2018 at 5:18 PM. Helped by Matt Perry, Service Advisor Austin.

I have known Service Manager Matt Perry for 25 years as my "Car Guru". He has advised me with the purchase and service of 4 vehicles and continues to be my "go to guy" with outstanding customer service. In recent visits, I have been highly impressed with Service Advisor, Austin. This staff is friendly, kind, honest and patient as they explain each answer to my questions. They accommodate my requests and make me feel like an important part of the Orr Cadillac family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I trust Orr Cadillac

By POPPYMAAM on 9/23/2018 at 4:21 PM. Helped by Austin.

I had a problem with the shocks on my 2013 XTS. We caught the problem before it did extensive damage to the rear end. I appreciate the truth that we didn’t have to do very expensive repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for taking care of me and my car!!!

By bobbarnettdds on 9/22/2018 at 7:32 PM.

Absolutely loved the way I was taken care of... my care had several issues. Oil light, tire pressure to low. And a c blowing hot air. All taken care off. Screw removed from my tire. Washed and inside vacuumed no fee!! Nothing but they were glad I was happy!! Courteous thorough and just good people. I buy my cars in Dallas because of selection but I always will have service here and I will check my options when time to buy in 1 year.. thanks again to a great service department that takes pride in customer satisfaction. Dr. Robert J Barnett

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgeable

By MCJUNKINSJEANETTE on 9/22/2018 at 7:16 PM.

Because overall outstanding service. Very helpful and reliable. Keep up the great work. And thanks for taking care of my situation concerning my floor mats. Thanks Jeanette

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great vehicle experience.

By Tom H on 9/20/2018 at 3:53 PM.

Mike Williams and Franklin Smith worked together to get me into my new to me 2006 Dogde Ram 1500. I would recommend these two professionals to any of my family or friends that might be in the market for a new or used vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I'm very happy with my new (used) car!

By LORRA.SHANNON on 9/19/2018 at 10:10 PM. Helped by Steve Sheffield.

We shopped all over the internet and the state of Arkansas and surrounding states for a new vehicle for nearly 2 years before finding exactly what we were looking for right here in town.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Abaum on 9/18/2018 at 3:01 AM. Helped by Austin Gibson, Tony.

If you are looking for a vehicle I recommend Orr Cadillac hands down! I also very highly recommend Austin Gibson he went above and beyond for me and he will do the same for you. Also Tony is awesome too! You will not regret buying here!

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

Lacking!

By LEVINENMCALLISTER on 9/17/2018 at 7:42 PM. Helped by Jaimie, Sales.

After purchasing a pre-owned vehicle, we are having problems with followup. We were told that we would drive off the lot with a full tank of gas; however, now that is not the case with or for pre-owned cars. The detailing took the stickers with the specs off after I indicated I wanted to keep this information & we have been told twice the specs would be e-mailed to us....this after we called Thursday, Friday & now, Monday. Also, our gate sticker was removed & is unavailable to return to us. Finally, a CarFax was supposed to be provided & wasn't. Now the only way to get it is for us to return to the dealer and do something? I truly hope the reason for the poor followup is that our salesperson is so busy selling cars she doesn't have time for us and not because we didn't buy either a new car or a Cadillac

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent servce

By BRTROJAHN on 9/17/2018 at 12:03 PM.

They replace the CUE module in my SRX. Since it was to take 2 hours, they drove me to the mall. it's nearby. They called when finished & came to pick me up at the mall entrance I requested. The job only took an hour & a half. They washed & vacuumed the car saving me a trip to the car wash. They were friendly & pleasantly answered my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Too Easy!

By Pam on 9/17/2018 at 3:54 AM.

They made it too easy to buy my vehicle. Found what I wanted on the internet and called them. Mike Williams was great. Worked me up a deal and they even delivered to me in Louisiana. Vehicle was immaculate and just what I wanted. Great job guys! Will use again.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Very Helpful

By mamawilcox on 9/16/2018 at 5:37 PM.

The salesperson, Franklin Smith, was a very pleasant person to work with, humorous and friendly. He was really on our side at getting the car price we were looking at down to what we could afford. So helpful. If we decide to buy another car, we will certainly look him up!! I communicated with him on the internet first, then he met us at the dealership and took it from there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!

By amandadpatterson on 9/14/2018 at 3:10 PM.

Thank you for your excellent service!! Service was friendly and fast! I will recommend your dealership in the future! Thank you again! Amanda Patterson~ Smith

I would recommend this dealer.