Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car not serviced when promised

By Lexus no more on 1/14/2018 at 8:30 PM. Helped by Chris.

Car appt scheduled through their service—they were unable to get to my car that day. No communication to let me know there was a problem. Did not return my call When I arrived to get my car at promised time, there was no explanation for their inability to service my car as scheduled. The service rep said he would talk to upper management about this fiasco. He promised to call me soon thereafter—that was 10 days ago. Still no contact from them

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A Pleasure to work with!

By Cathy1234 on 1/14/2018 at 3:00 AM. Helped by Eric Shaw.

I worked with Eric Shaw and was extremely pleased with my experience even though I ended up buying a different car. They came down to a great price and if I lived closer I would have bought it. Do I regret not buying it from them? Maybe?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales department

By Rick on 6/13/2017 at 7:42 PM. Helped by Rick Wright.

Answered every question to my satisfaction. I have purchased 6 vehicles from the dealer and been very please each time. Mr. Rick Wright has always been good at letting me know what he has to offer and what it was that would make the difference to me.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

New car

By Beau on 5/28/2017 at 6:47 PM. Helped by Rick Wright.

No commement please do not make this review difficult , good looking dealership and plenty of room to walk and look at the cars. So many to choose from. Do not like being told how many words to use.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used car sale

By Chasws on 5/28/2017 at 4:33 PM. Helped by Gentry.

Gentry did a great job. Thorough, friendly, available, helpful. One of the best salpeople ive ever worked with. Arranged for me to have loaner while waiting for car to be prepared for use.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Could not have been better

By BDC on 5/24/2017 at 10:11 PM. Helped by Eric Shaw and Cindy.

Eric and Cindy were very helpful knowledgeable in showing us the features on the new Lexus RX 350. This is our second Lexus RX 350

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Reasonably good buying experience. Better than most

By Old guy on 5/24/2017 at 10:05 PM. Helped by Joshua Lynn.

Joshua did a very good job in selling and car operations explanation. Finance was well handled. Customer amenities especially cookies were well received. Wish Lexus was lower cost but quality is there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Dee S on 5/21/2017 at 6:11 PM. Helped by Josh.

I drove past it the first time thinking a car dealership would not be situated in a beautiful wooded area. Then we entered the lobby and I told my wife "this looks like a 5 star hotel". Elegant wood work, fresh baked warm cookies, coffee, and tile floors in the service department. The sales and finance staff were most courteous and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our salesman, Eric Shaw, was very caring and professional.

By new car happy wife on 5/22/2017 at 6:35 PM. Helped by Eric Shaw.

Eric Shaw found something that suited us exactly. We absolutely love our BMW X1. Perfect on gas mileage and size. Could not be happier. THX

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best bbuying experience EVER

By Mikeonsite on 5/22/2017 at 2:11 PM. Helped by Steve Eades, Rob Maddison.

Steve Eades certainly knows his product - how to present it and understand the buyer's wants. He matched us perfectly is an absolute gentleman and fun to boot. I will recommend him to all of my friends are searching for that "perfect match" for their next vehicle! Rob Madddison is PRO......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gentry Sakata

By William Gaddy on 5/21/2017 at 5:08 PM. Helped by Gentry Sakata.

Gentry has been our north star in buying two pre-owned cream puffs and a new vehicle from Parker Lexus. He has an encyclopedic knowledge of all Lexus makes, new & old; also he's laid-back and never pushy to close a deal, the best-of- the-best sales persons I've dealt with in a half century of car ownership. Bill & Judy Gaddy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience

By Newdad on 5/13/2017 at 6:42 PM. Helped by Eric & Jamie.

Salea experience was perfect! Performed negotiations via email and phone to save time since I live over 2 hrs away. Paperwork and vehicle was ready when I arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase

By rg on 5/8/2017 at 1:14 PM. Helped by Eric Shaw, Rob Maddison.

One thing for sure, Eric Shaw knows this business! We bought a Mini Cooper from him 2 yrs ago for my wife, she loved it from day one, however, for me, it was hard to ride in for a long period of time. I said to her, lets just "go look" and see what Lexus has, not intending to purchase at all. About an 1 1/2 later, we made the deal on a RX350 F Sport. Thanks Eric for the wonderful experience, and flawless transaction. She loves her new F Sport, and so do I. She also thinks you're cute! We won't tell Cindy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New vehicle purchase

By MVernon on 5/5/2017 at 7:49 PM. Helped by Stephen Eades.

Our salesman was Stephen Eades and he was great. It was an quick and simple purchase. He was polite and very helpful. I would definitely recommend him and Parker Lexus. We told Stephen what vehicle we wanted and within days he had it on the showroom floor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

New Vehicle

By David on 5/5/2017 at 7:16 PM. Helped by Rick Wright, Eric, Bruce, and Robert..

Typical experience when dealing with Parker Lexus. Ordered a vehicle and they made the entire process seamless. Completing the delivery steps was first class. Rick Wright ensured I was familiar with the vehicle and that I was completely satisfied before leaving the dealership. The focus on customer service is what keeps me coming back. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By tmid0107 on 4/23/2017 at 6:15 PM. Helped by Stephen Eades.

I had a wonderful experience working with Stephen in the purchase of my new Lexus. He made the process smooth and easy. Appreciate what an easy and informative process it was. Absolutely love my new RX.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best car buying experiences I have had.

By Ken on 4/23/2017 at 5:01 PM. Helped by Cindy Clary, and the finance man whose name I do not remember..

I saw a vehicle listed on your internet page and came out to view it. As my wife and I got out of our car and started to look for it, a service technician happened by and ask if we needed help. Upon finding out we did he said he would advise the sale office and have someone come help us. I appreciated his greeting and offer of assistance. Shorty thereafter Cindy Clary came to help us. She took us to the car we were looking for and went with us for a test drive. Mrs. Clary was very professional and helpful in our buying experience and I would rate her help as excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Al on 4/16/2017 at 3:44 PM. Helped by Rick Wright, Chris Bradley and George in the vehicle service(rental) dept..

Parker Lexus provides excellent customer service on both the sales and maintenance side of the house. I have been a customer from approx. 2005 and have never had any issues that were not resolved. I highly recommend them for all my Lexus needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales person, Eric Shaw!

By Jane on 4/3/2017 at 6:59 PM. Helped by Eric Shaw.

We had a very enjoyable experience in purchasing a new Lexus at Parker Lexus! Eric Shaw was very professional, knowledgable, and helpful in helping us purchase our car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process to replace wife's 5 Lexus with number 6!

By Sugarbear on 4/2/2017 at 4:38 PM. Helped by Rick Wright / Robin Berry.

Trading vehicles with Parker Lexus, especially Rick Wright, is done on a highly professional, respectful process. They value your business, even moreso if you are a repeat customer. They have always been fair with trade in value of used car. More often than not, Owner Dave Parker has come from another facility to express thanks for continued business. Nice touch!

I would recommend this dealer.