Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
3.4  
Price
4  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

POOR SERVICE

By Joanie on 3/22/2019 at 1:41 PM.

THIS DEALERSHIP IS ALL ABOUT THE SALE THEY WILL MAKE PROMISES AND NOT KEEP THEM WHEN YOU DO HAVE A PROBLEM WITH THE CAR YOU PURCHASED FROM THEM THEY WILL HANG UP ON YOU. OVERALL POOR VERY POOR SERVICE WOULD NEVER GO BACK BC ALL THEY WANT IT YOUR MONEY AND THEY WILL ADD THINGS TO YOUR PAYMENT TO SCREW YOU EVEN MORE AND WHEN IT COMES TO FIXING THE PROBLEM THEY WONT ANSWER THE PHONE AND IF YOU LEAVE A VOICEMAIL THEY WILL NOT RETURN YOUR CALLS. WOULD NEVER GO HER EVER

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Clint Spells on 12/12/2018 at 10:56 PM.

Great experience buying at Orr Nissan in Hot Springs. Haley was absolutely the best and very helpful in this decision. Very professional in all aspects. Terrance provided detailed and a quick process through the paper work and finalizing of the purchase. I felt treated more like a friend instead of a customer. Great experience from start to finish. Two thumbs from me 👍🏻

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Chloe.Sharp21 on 11/16/2018 at 8:31 PM.

Fantastic sales reps! Thank you for helping me find my dream car. The car drives and handles really good. It’s suitable for me and everything i need to do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Customer Service

By lacyg1976 on 11/14/2018 at 9:05 PM.

We had tried to trade our truck with a local Orr dealership & we were almost laughed out of the building. We were ridiculed and made to feel ridiculous for thinking we could trade & get to the payment in which we were needing. We were told me we needed to choose a much cheaper truck. When we wouldn't bend on the payment we needed, or choose a different truck, the Orr dealership in Russellville told us that they weren't going to be able to help us because they wouldn't make any money off the deal & they were in the business of making money. I couldn't even get them to tell me what interest rate they had us at, so I couldn't figure out how they could tell us our payment was going to be $600 per month & a few thousand dollars down. A few days later, my husband found the exact same truck online at Orr in Hot Springs. I called and spoke to Haley Sansette and submitted an application. The next day we made the trip to Hot Springs to pick up the EXACT SAME TRUCK as we'd been trying to purchase in Russellville. With a payment under $500 and zero down. Due to where we live, we didn't get to Hot Springs until closing time for Orr. They met us at the door like we were the first customers of the day. We were treated with the utmost respect, kindess and appreciation, even though they all had to stay past closing time for us. We plan to return to Orr in Hot Springs for any future vehicle purchases.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Very Deceiving Company - Orr Nissan

By Tombat on 10/12/2018 at 7:51 PM. Helped by Terrence in finance, Anthony in sales.

Anthony was a good sales person..... When I bought my Jeep a couple months ago I said I wanted the $26K + $129 and that was it. We discussed it and I did not want the Gap warranty. Terrence showed me the paperwork on the computer and it was not on it. When we went to sign I asked about all the warranty stuff. I assumed since the vehicle had 49K miles it was still covered. He said it was free and no worries. I signed all the paperwork and in the middle was the one about what I was paying. I did not look close enough because he put the gap and warranty back on it. I called to cancel it and he told me sorry you can only cancel the gap warranty. Because I trusted them I now owe the $2,500 for a bogus warranty that I will never use. They also did this on another car we purchased from an Orr dealership but I watched and we were good. Bottom line. the will ALWAYS add the Gap and warranty if you do not want it. Read the paperwork VERY carefully because they are not an honest place to do business with.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

One very unhappy customer

By One unhappy customer.. on 3/5/2016 at 2:06 AM. Helped by The whole service department team.

I purchased my vehicle from riser Nissan about 2 years ago.. I love it..!!! However, my experience with the service department for almost 2 weeks.. Was Horrible.. Repeatedly they would call me.. Tell me my car was fixed and I would drive it for one day and then have to return it.. It wasn't fixed.. Well over $700 later and still a broken car..the last time I contacted them once again and was treated terrible.. They made me feel like I didn't know what I was talking about.. I feel like either I was taken advantage of because I am a female or maybe the mechanics really had no clue in how to fix a my car..I bet if I was their mother, wife, or child this would not have happened. I ended up having to take my car to Riser Ford (which was amazing that they had my car fixed in a little over one day) It is not fair for the entire Riser Nissan Staff to have to suffer their loses of repeat business because the service department is very unprofessional. I will never go back!!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

good quick service with a smile

By reneew on 9/11/2015 at 1:55 AM. Helped by Kathy, and Donnie.

They are always very helpful to my family and I. We usually do not have a wait either. They try to help in any way possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Jeanne1973 on 8/30/2015 at 3:22 AM. Helped by I don't remember.

Everyone was nice. They kept me informed about what they were doing and how long it would take. Overall a very good experience. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful service and everyone is so nice they

By miko24 on 8/28/2015 at 1:48 PM. Helped by andrew billington.

This is my second time buying a car and 3 of my kids have cars from there to. The car salesman are so nice and they take good care of you. Ill recommend all my friends to go buy there cars from there thanks nissan you all are wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Single Mom on 8/29/2015 at 12:07 PM. Helped by Jason, JJ.

The staff is always eager to help, offers great deals, and very attentive to the customers needs. The service center was fast and the service was done right. The staff are very professional as well as down to earth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!!

By Jclend19030 on 8/28/2015 at 9:24 AM. Helped by Don Owens-- awesome.

The service dept at Riser Nissan is top notch!! Everything was explained to me before being done. Don Owens was very courteous and informative. Excellent job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By murano on 8/22/2015 at 12:38 PM. Helped by Donnie Owens, Cathy the cashier..

Prompt oil change service. Customer service was friendly and helpful. Reviewed air filter quality and recommended change on our next oil change. We were in and out in less than 20 minutes. Good job.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First experience with Riser Nissan

By Kathy W on 8/21/2015 at 8:50 PM. Helped by Cathy in Customer Service; another gentleman - didn't remember his name.

Prompt oil change service - everyone very friendly and helpful. I bought my Nissan used, so I want to get established with reputable dealership for scheduled maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winderful

By xxxxxx on 8/8/2015 at 2:56 PM. Helped by TJ.

Our salesman, TJ, was very knowledgeable about my car; he was enthusiastic, but not overly so. Whatever questions we had, he knew or followed up with an answer. The negotiations were professionally co ducted and we were ultimately pleased with the price. Our new Volvo is a very nice car and we feel lucky to have found it on your lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Armada12 on 7/29/2015 at 12:17 PM. Helped by Donnie.

Service dept is great. That we're very friendly and helpful. That we're very efficient. They explained everything they checked and let us know what they needed done before completing the service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME

By Deanna on 7/28/2015 at 2:40 PM. Helped by WHIT MCWILLIAMS.

AWESOME PEOPLE TO WORK WITH..... THEY ALL WENT ABOVE AND BEYOND THEIR DUTIES TO FULFILL MY FIRST 'NEW' CAR PURCHASE. I WILL DEFINATELY BE REFERRING MY FAMILY AND FRIENDS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on our car.

By Eholleman on 7/27/2015 at 1:54 AM. Helped by Donnie Owens.

Donnie Owens was excellent and he went above and beyond our expectations. I would recommend this dealership just to have him help someone else. We were also pleased with the inspection and service performed on our car. Price was also reasonable for the service performed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Lisa on 7/25/2015 at 7:18 PM. Helped by Donnie (service writer) and the man that fixed my car:))).

I was in the service department 2 different days here recently. I had an electrical problem. Thankfully the man that worked on my car new what he was doing and has fixed it! And thanks to Donnie (service writer) by keeping my costs down! (Forever grateful) so far I've had no more trouble!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best all over experience

By Tom47 on 7/10/2015 at 2:11 PM. Helped by Jason Bennett.

Over all sales and service was the best. Facility was the best one I've been in. Best experience I've had when buying a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jerbogirl on 7/10/2015 at 8:00 PM. Helped by Cathy.

the service was great. Always friendly. I really like the way they know me by name. I don't like being required to have to use 25 word to describe a oil change service

I would recommend this dealer.