Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.7  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.2  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By thomasr1950 on 1/12/2018 at 2:07 AM. Helped by Al D..

Whether you are buying a,new car, shopping for one,lookokng around. Give Russell's a chance, you wont regret it. They are upfront, genuine & no runaround. If you need service, the Service is excellent as well. They don't do anything to your car without your permission. They tell you prices up front, nothing is hidden.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2014 accord

By stuttgart on 12/31/2017 at 11:11 PM. Helped by Paul.

Very helpful in finding what I was looking for, however 2 days after purchase my car won’t start. Pray that they will be able to find the prob and repair it quickly, but really concerned.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

GOT BURNT AFTER BUYING 7 VEHICLES FROM RUSSELL HONDA

By john123 on 11/22/2017 at 1:55 PM. Helped by SALESMAN.

After purchasing 7 vehicles from this dealer I brought my last Honda Civic in they appraised at a certain value left a deposit for the new vehicle. After being told the vehicle would arrive in 3 weeks then 5 weeks etc etc it actually took 2.5 months. That part was not their fault but was their fault is they broke the contract once the vehicle finally came in they wanted to give me less than what we agreed to in writing. The Honda Civic that I was trading had less than the national average in miles and still had far less than the national average for a 2 year old vehicle when the new car arrived. I was told the reason "Used vehicles depreciate every month" by the math they were offering the Honda Civic I was trading would be worth only 20% of its original value at the end of the 5 year term regardless of the miles. I even tried to talk to manager and they told me "It is a fair offer on my trade in" Buyers beware!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Consistency

By Favored First on 9/10/2017 at 1:32 AM. Helped by Nick Tate, Neil Nesler.

I love the customer service at this dealership. The gentleman who sold me my Accord, Mr. Neil Nesler, recognized me walking around the lot and made it a point to come by and say hello. I forgot my correct service appointment time and was over 30 minutes late. I appreciate Nick Tate for being understanding of my forgetfulness. He called my cell as soon as the service was complete, and was very detailed in making sure I was aware of the condition of my car, and what recommendations I may consider on future visits. I was also impressed with the fact that when the service was complete, Nick didn't just hand me my key and say, "it's out front." He took 2 minutes to walk me towards the vehicle until he was confident that I recognized where it was parked. That's going the extra mile. That's the Russell Difference. My wife has free oil changes for life on her vehicle at another dealership. We left Russell and I followed my wife to her dealership. I would have loved to have video taped that experience so you can see just how the Russell service department is setting the bar for customer service. From the moment we pulled up to the service bay at my wife's dealership, it wasn't comical - it was just a joke. I appreciate each and every Russell associate. If you ever disappoint me, trust me, I will let you know. But with your dedication and consistency, that is not a concern of mine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drive the extra mile to receive the extra customer service!

By Favored First on 3/5/2017 at 2:22 AM. Helped by Keith Tilley, Carlos, & Joseph Sowell, Neil Nesler.

Keith Tilley, Carlos, & Joseph Sowell in the service department are A+. Neil Nesler was a fantastic internet car salesman. The Russell Honda extended family are the reason why I drive from Hot Springs (1 hr. and 54 minutes, 110.6 miles, at a fuel cost of approximately 1/2 tank of gasoline; round trip under excellent driving conditions) just to get an oil change. And NO, I do not have free oil changes for the life on my Accord's ownership. Save yourself some time, buy your vehicle from Russell, and make sure you attend the Honda Owner Workshop. I promise, you will walk away with something that will benefit you as a Honda owner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest service advisor

By Honda Element on 10/19/2016 at 2:06 PM. Helped by Carlos.

Russell is a no nonsense dealer, I appreciate the honest crew, you can believe the repairs are top notch and are ready when promised. Family owned seems to carry thru to the employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Happycustomer on 7/8/2016 at 6:20 PM. Helped by Jimmy Landrum.

Whether buying a car from Jimmy or having our cars serviced, they have excellent customer service. They are all professional, honest and friendly. I have purchased two vehicles from Russell Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and all I needed was a key made

By Heidi on 6/6/2016 at 4:24 PM. Helped by Carlos, Daryl.

The service I was given at Russell Honda was well worth the 2 hr trip. I didn't purchase a car here, but would consider it after the professional care I received. After making me a new key and programming it to my car, Carlos ran my VIN in their computer and saw there was a recall and they replaced the part that day. That, and the professional and efficient service I received was so impressive. If you think this service dept isn't great, bring your car to my town - you'll be lucky to get it fixed in a week no matter what the issue is - and without the smile. I have bragged about these people to everyone at work, and my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Visit

By Steven Dobbins on 3/25/2016 at 1:28 PM. Helped by Keith Tilley, Bobby Sweet, Nick Tate, Adam Livingstone, Carlos Galan.

Whether it is routine maintenance or other reasons for needing service on my Hondas, I have always gotten great service at Russell Honda. Russell Honda's Service Dept sets a very high bar and should be a model for other service departments.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service at Russell honda

By ccsherwood46@sbcglobal.net on 3/8/2016 at 7:24 PM. Helped by Carlos in service dept and al in sales.

I always have good service they are all friendly and nice. Never have any trouble. Have bough several cars from Honda always found them to be first class O

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Pauladjenkins on 3/8/2016 at 2:23 AM. Helped by Can't remember names.

I had a warranty issue with the sunroof not opening properly. I brought the car in and was very pleased with service dept. They took me to work and picked me up and the car was just like new. Very happy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick & Professional

By KennyJoe on 2/27/2016 at 11:40 PM. Helped by None.

Russell Honda has always gets me in quickly and they just don't do a quick oil change. They always look the entire vehicle over letting me know if there is anything I should be concerned about. If they do find something they leave it to me to make the decision as to what I would like to do. There has never been any pressure to get it done through them. They just let me know about what they have found and what they recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By Calikty01 on 2/26/2016 at 10:59 PM.

I find myself looking forward to my service visits because I know I will always be taken care of at Russell Honda. I am never there for more than an hour, and the service team is always very kind. They take the time to explain the service to me and let me know of anything that I should be aware of. Even though I'm not in need of new break pads, they explained when I should expect to purchase them. Allowing me to plan ahead for the further maintanence of my Civic. There was some confusion of what all was included with my Honda Care membership and their customer service representatives were extremely patient and helpful. Working in customer service myself, I appreciate the people who take the time to help their customers feel more at ease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Dr. Teresa on 2/18/2016 at 1:35 PM. Helped by Bobby Sweet and Keith.

This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership to verify I was not due for any service or recall. Wonderful customer service and I love that the manager of the service department is working along side his guys to provide a great experience from the top down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with Honesty

By Native Texan on 2/17/2016 at 5:05 PM. Helped by Carlos.

I did not purchase my last Honda from Russell but I continue to get it serviced with Russell Honda. I live in West Little Rock and it is worth the drive. I know that I will receive the best, most honest service. I had my tires rotated and oil changed in West Little Rock and was told that I needed new rear brakes and rotors. I thanked them and took my car to Russell Honda and had them check it out for me. They confirmed my suspicion, there was nothing wrong with my brakes, 40% life still left and rotors were fine as well. Any service, other than oil change or tire rotation, I drive to Russell Honda and know I am getting the best service and dealing with honest people. For a single female, this is very important. Thank you, Russell Honda for having taken such good care of my Honda's the past 15+ years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service department

By mr bill on 2/10/2016 at 11:04 PM. Helped by Adam.

This is the best service department I have ever experienced. Great staff from service writers like Adam to the techs who do all the work. Convenient Saturday hours. My car has always been done before the estimated time. Always a pleasure to take my CRV to Russell for service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Department is the BEST!!

By Loyal Customer on 2/10/2016 at 11:00 PM. Helped by Bobby, Keith, Carlos.

Their Service Department is the best!! I have used it for 32 years. They are friendly, attentive and very knowledgeable. I have never had a bad experience. Highly Recommended!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Dr. Jay on 2/3/2016 at 11:49 PM. Helped by Carlos!.

All of the service reps are courteous and professional. I feel at home at Russell Honda! I have purchased three cars over the years from your dealership and all were high quality. Stay vigilant for that is what separates the truly excellent to the mediocre. Best regards, Dr. Jay

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service Department

By Satisfied Customer on 2/3/2016 at 9:39 PM. Helped by Carlos, Adam, Jeremey.

Russell Honda is the epitome of excellent customer service. I have received nothing but incredible service with every Honda I have owned and taken care of through Russell's service department. Very friendly and very reliable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By Ronald2 on 2/3/2016 at 9:38 PM. Helped by Nick.

Great people and service. I was helped immediately and was treated with the utmost respect. I will be back for all my needs. Thank you.

I would recommend this dealer.