Dealer 2-Year Rating

Overall Rating

1.4 / 5
Customer Service
1.2  
Friendliness
1.8  
Overall Experience
1  
Price
1.5  
Quality of Work
1.5  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

ZERO CUSTOMER SERVICE

By Nolan1 on 4/13/2018 at 4:52 AM. Helped by David Vince, GM Jerry M, Allen F. , unresponsive owner H Trotter.

Worst customer service ever!! Bought a new ford truck and a certified Lincoln Navigator here 4 months ago, they’ve had my navigator 70 days & caused it to get HAIL DANAGED WHILE THEY HAD IT....I only had it 53 total days and zero days in full operating condition as It was sold to me by salesman David Vince. Owner doesn’t even return calls or express any concern, GM and used car manager lie about everything. all they care about is making the dollar off a sale. See google review for more horrific details...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

STILL WAITING ON CLEAN TITLE

By R. Owens on 3/12/2018 at 2:32 PM. Helped by Kendall Studdard, Jerry Moorehead.

STILL NO CLEAN TITLE AFTER 4 MONTHS on the used vehicle I purchased from Trotter Ford Pine Bluff. I bought the truck (paid in full) on 10/25/2017 and have still not received the title. I have spoke with Kendall Studdard (Title Clerk) at Trotter several times regarding this matter and have been given different reasons each time as to why I still do not have the title. After she did not return my latest call, I spoke with general manager, Jerry Moorehead who assured me he would get me an answer and call me back in 10 minutes.........That was over a week ago and I haven't heard anything from him or anyone else.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do go there

By Nomore on 1/15/2018 at 10:50 PM. Helped by Service Manager.

Took my f250 that was under warranty for repair of 2 problems. They solved one but not the other. Additionally they charged a diagnostic fee plus a shop fee for a vehichle with a bumper to bumper warranty. I had to pay it. When I asked what the shop fee I was told it was for rags and stuff. Do yourself a favor, if you need something worked on or want to buy a Ford. Go to Malvern or Little Rock.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Great product, poor service

By Karen K McPherson on 1/1/2018 at 1:49 PM. Helped by unknown.

I love my Ford Explorer and have driven one for 15 years but I have to take my husband to make the deal or I am taken advantage of and the service department is disorganized and not capable of keeping to any commitment they make. They can't even seem to order the right part for any job. There isn't even a place to sit in the service area and I've never been in there for less than 45 minutes even when I had an appointment and was just dropping off my vehicle. Great product but poor service.

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Extremely expensive mechanics without fixing the problem

By Jwhip on 11/24/2017 at 6:35 AM. Helped by Not sure of name.

Took my Prius to them and in no time flat the had run up a $375 bill. Called me and said it was fixed. I hadn’t made it out of town before it was doing the same thing so I took it back. He came up with another part that supposedly needed replacing and another $375 bill. Got home and it still wasn’t fixed. Will never go back.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They don't care about their customers sold me a car used car

By RUSSELL King on 3/25/2017 at 7:12 AM. Helped by Olivia and Tommy and people don't care created neighborhood totally disrespect.

I tried it a brand new Volkswagen $37,000 beetle for a 2014 6 cylinder Mustang had no oil on the stick had bad tires the right front blew out while carrying my grandkids salesman said the tires were in good shape I didn't look the air conditioner don't work headlights switch quits occasionally headlights would turn themselves off at night transmission fluid was low brakes need to be replaced worst car experience I ever had embarrassing that a dealer can get away with this kind of rip off I advise people to stay away from Trotter Ford they are rip your head off and then will not even contact you

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealership pride

By Edward on 8/20/2016 at 2:38 PM. Helped by Nathaniel Holly.

When I came in to the dealership I was approached and welcomed by the salesman and made me feel right at home. He tended to my needs the whole time I was there. Before I left I had a chance to meet the General Manager who also made me feel good about being a customer. Thanks Trotter,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By Love the Car on 8/7/2015 at 5:50 PM.

The people at Trotter Ford are always polite and helpful. The service manager apologized for a computer hang-up that slowed everything down. They have a nice waiting area and free popcorn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trotter Ford Review

By GLADYS35 on 5/27/2015 at 10:45 PM. Helped by N/A.

Our review with Trotter Ford is always great. Now that we are in our 80th year of life, the help they have given us with our vehicles is even more important and feeling like no one is trying to take advantage of us senior citizens. The staff is always so pleasant and courteous and go out of their way to help us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By F150 on 5/27/2015 at 3:55 PM. Helped by Wayne Anderson.

When I came in to the dealership I was approached and welcomed by the General Mananger and made to fell at home. He tended to my needs the whole time I was there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good job keep up the good work trotter

By Qball34 on 2/1/2015 at 2:27 PM. Helped by jimmy walker.

The sale person is a friendly sale person good experience person I give A A+ for being a good understanding sales Representative Thanks for everything

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service !

By Benman207 on 1/31/2015 at 4:25 PM. Helped by TABBY ALFORD.

I could not ask for better service the staff stayed after hours to get me in a truck the same day I will be back great group of people !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Any problem I have had and there have been a few.

By Jackie Gibson Carr on 1/26/2015 at 3:36 PM. Helped by Tabby Alford and Randy Dillinger.

The people at Trotter have been supper any time I had a problem. They have come out to my house in the freezing cold to start a car, transported me home, loaned me a car, and worked with me until the problem was solved. They are easy to work with and always pleasant. On top of all these things, they are very knowledgeable about the cars. I would rate them the best over all in every field.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By chris_c on 1/15/2015 at 3:07 PM. Helped by Tabby Alford.

This is our third purchase from Tabby and Trotter Ford. We will always make Trotter our first, and usually only, visit. Easy and stress-free experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Ed76 on 12/24/2014 at 2:42 AM. Helped by James, Spencer.

I came in a while back to the Trotter Ford Body Shop. I met a young man named James. He was very helpful and nice to me. He took me to the Shop Manager office. They took care of my problem! Great Service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Can't say enough good things!;

By jessika.d.smith on 12/9/2014 at 3:31 PM. Helped by Tabby Alford Glen Michalski.

I've bought two vehicles from Trotter so far and will not go anywhere else! They make it quick and easy and are so friendly! They make sure you're completely satisfied with every aspect of the deal. HIGHLY recommended!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, prompt, painless!!!

By Needed a vehicle on 11/22/2014 at 4:58 PM. Helped by Clarice Cartwright.

Clarice Cartwright is an asset for Trotter Ford!!! She demonstrated the triple "p" s of a quality representative of this dealership. Thanks Ms. Cartwright! I hope you are there when I purchase my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome service from Allen Thunderburk...

By karen.paschallboothe on 11/21/2014 at 6:38 PM. Helped by Allen Thunderburk.

Allen was professional and a very good sale man. He made sure the vehicle we choose fitted our needs. He made sure we were comfortable with the money transaction as well as the trade in part of the transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Get Quality Customer Service

By Anita Archie on 11/20/2014 at 1:41 PM. Helped by Clarice Cartwright.

Clarice Cartwright is a terrific Representative of Trotter Ford and will make your buying experience terrific and informative. I'm absolutely recommending Trotter Ford in Pine Bluff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Overall Experience

By crystalsoreal.williams on 11/20/2014 at 2:54 AM. Helped by Clarice Cartwright.

Clarice Cartwright is an awesome employee ....!!! She made me feel very welcome and comfortable while looking at cars . Clarice Cartwright was very , friendly , well mannered ,polite , and knew about her cars ....!!! I will be making a trip back soon ....!!!! Awesome customer service.....!!!!!

I would recommend this dealer.