Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

horrible service department

By bond1596 on 3/29/2019 at 2:58 AM. Helped by Service manager, and General sales manager.

I have had, quite possibly, the worst experience I've ever had at a car dealership service department. I bought a new elantra gt at Cavenaugh Hyundai. The buying process went great. I loved the car until it started getting cold. I'm not sure what the problem is (I haven't been able to get it fixed)... but when its cold, say below 40, the steering wheel makes a awful grinding sound. Figured might as well take it in and get it fixed. This turned into a several month long process. First time we took it in they replaced the rack and pinion. Next day same sound. Take it back the next day and after I show the mechanic the sound he decided to replace the clock spring. Next day same sound. They kept the car and eventually told me they can't hear the sound (I guess they forgot what it sounds like as soon as I left). Took it back again after the service manager insisted I show him the sound. He acknowledged he heard it and called the mechanic to hear it again who also acknowledged he heard it. The mechanic said something along the lines of that's not the sound the service manager told me he heard. Great, there seems to be a communication problem. They told us to bring it back in a few days. They never said what they were going to do, so when my husband dropped it off he asked what they were going to do to the car. The service manager got very mad and started yelling at my husband about an attitude and how he's not welcome back anymore. At this point we tried going to the general sales manager, who we bought the car from and told him everything. He seemed very sympathetic and has tried to help us. However, at this point it has turned into a he said she said thing. The service manager swears up and down that they fixed the first sound and this is a different sound. That the loud obnoxious grinding sound is "normal" for this car. Our next step was to call corporate. We explained everything and said that The service manager has been shady and rude since the 3rd time we brought the car in. Corporate then called and spoke to The service manager and again he said the first sound was fixed (not true, it's literally been the EXACT SAME SOUND the ENTIRE time) and its normal for the car. Corporate sided with him and said if we aren't happy to take it to another Hyundai dealer for a second opinion which is over an hour away. Short version. If you have a difficult to diagnose problem with your car the service department will throw random fixes at your car without paying attention to what you say. Then play it off like you're crazy for wanting your brand new car to not make a sound that no other car I've ever owned has made. Honestly if there was anyway I could just start over I would NEVER have purchased this vehicle from Cavenaugh Hyundai and would just go elsewhere.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My Hyundai

By arhogs4ever on 12/23/2017 at 5:25 PM. Helped by Barry Self, Kyle Grimes, and Michael Ray..

They were very thorough and professional. They were very friendly and answered every question I asked. Very good service. Would recommend them to anyone. I did not feel pressured at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By shandawn on 12/21/2017 at 5:21 PM. Helped by Chelsea.

Chelsea was perfect! She understood the buyer and exceeded our expectations! There was no price haggling, just a fair experience. Easiest car buying experience ever! We are definitely return “family” when we need another vehicle!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By saribaby12 on 12/8/2017 at 5:25 PM.

Great service when purchasing my car was quick and to the point. They explained everything with great detail and were very friendly. Will definitely return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Cavenaugh Hyundai

By msjackiemorgan on 11/29/2017 at 5:17 PM. Helped by Kyle, KIM, Mark.

Just can’t say enough good things about this dealership, would highly recommend to all my friends. Even my mom is considering buying her next vehicle there. When she had already decided on another model from another dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By lil_red_mischief on 11/27/2017 at 5:29 PM. Helped by Cory and Barry.

A wonderful experience that met my expectations for an impulse buy. I look forward to future business with them. I have also had a great after purchase experience.

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Overall Experience
4   Price

Cody was great

By billy.mcvay on 11/26/2017 at 5:24 PM. Helped by Cody.

Cody did everything to get us in the car that we wanted. He also got us as close to the price that we wanted to pay. We will go back to Cavanaugh again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MOMOF265

By taxservice0 on 11/14/2017 at 5:24 PM.

THIS WAS A VERY PLEASENT DEALERSHIP TO WORK WITH. I REALLY ENJOYED WORKING WITH THEM . THEY WERE FRIENDLY, NICE AND VERY POLITE. THEY ANSWERED ALL THE QUESTIONS I HAD. THEY WERE VERY PATIENT WITH ME.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tuscon review

By wfrank5wb39 on 11/9/2017 at 5:28 PM. Helped by Kyle Grimes.

I am no longer engaged in the activities that required the hauling capability of a small truck. The Tuscon absolutely fits my present needs of a utility vehicle for about town travel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cavenaugh is tops.

By stevenbrown on 10/31/2017 at 4:19 PM.

Cavenaugh is an excellent dealership. In all my family has purchased 6 vehicles from them. The service department is also top-notch. You can't go wrong with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beth's Blue Tucson

By dbg0 on 10/30/2017 at 4:15 PM. Helped by Chris Garlinghouse.

Beth and I both were very pleased with our experience at Cavanaugh Hyundai during the purchase of our new vehicle. We are very familiar with the service dept. and believe they are 2nd to none.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

2017 Veloster purchace

By ross9 on 10/26/2017 at 4:40 PM. Helped by Cody Green, Mike Ray.

My sales rep Cody Green went above and beyond expectations in handling this sale. He even went to another dealer 80 miles away to pick up a Veloster in the color I desired. Mike Ray in F&I also did an outstanding job with no "pushy" sale of add-ons, etc. I would highly recommend Cavenaugh Hyundi to others because of their professional dealership operations and thoroughly outstanding management and staff. R. Oakes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rita's experience

By ritastallcup on 10/12/2017 at 4:39 PM. Helped by Willie.

Very pleased with my experience in purchasing my Santa Fe. The staff was very friendly an helpful. My husband and I will definately recommend to our friends they check out Cavennaugh.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10/10 Would Buy Again

By deannarenee2013 on 9/14/2017 at 4:27 PM.

Excellent service. Knowledgeable employees. I would buy from them again if presented with the opportunity. I would also recommend them to all friends and family in search of a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ease

By cardinalsfan15 on 9/13/2017 at 4:26 PM. Helped by Willie.

Willie was amazing and very professional and friendly. Willie made buying this vechile very easy. He should be commended highly! Personally I felt the finance department was not as pleasant felt pressure and rushed. Called and left a message and was never contacted

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy

By halfpint38118 on 9/5/2017 at 4:22 PM.

Great place to buy a great new car. Nice friendly and great ppl. Great service department. Clean and friendly ppl willing to answer any questions u have about your new car buying.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

good experience

By franchesdills on 8/18/2017 at 4:31 PM.

Wish I bought a new car sooner.did not take long to decide which car I wanted. Need a vechile that was realible. Even though I had to travel a ways.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Elantra #3

By hudlady on 8/18/2017 at 4:30 PM. Helped by Will was great as was Michael.

Called on a Thursday, went in on Friday, and was out with my vehicle by Saturday morning. As I told my wife, this was the best car buying experience since my 2005 Elantra.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By rout.brandon on 8/10/2017 at 4:18 PM.

I was treated with great kindness and courtesy throughout the entire process. All the staff members were personable and helpful. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great car from a great dealer

By matthew.bishop319 on 8/10/2017 at 4:18 PM.

I really recommend going to Cavenaugh Hyundai. The staff is friendly and professional. I test drove several vehicles before settling on my Elantra. They were happy to accommodate me and make me feel welcome.

I would recommend this dealer.