Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FIVE stars.

By AtlantaGal on 3/3/2018 at 4:37 AM. Helped by Josh Dickey.

Josh Dickey sold me my newest vehicle, complete opposite than stereo types speak of salesman! He was easy to work with, pleasant, answered my million questions, and I paid the price I wanted! My only regret is not starting my search here! 100 % worth the drive! Wont go anywhere else!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Warranty Issue

By Devildawg22 on 1/4/2018 at 3:56 AM. Helped by Zach Gartman.

Well where do I start, On the 14th of December I bought a new 2018 GMC 2500 Denali from a dealership out of the Jonesboro area. I first looked for one here even though I had heard some of the horror stories about Central dealerships. However after speaking with a salesperson they did not have one in stock at that moment. My wife being awesome as she, is she found me one in Batesville at Stanley Wood( they were awesome). Well the 27th December while driving down Stadium Drive I was alerted by a warning about my power steering. I called Central about it and got an appointment the next day. The next day I dropped of my truck and was later told that the part was on National Back order and was unavailable for however long. Out of curiosity, I called my dealership and was told that them the situation and was told that they could order it and have it over nighted. This kinda upset me that big huge dealership like Central couldn’t get it but little old Batesville could. After hearing this over the phone I went to Central GMC to speak with the service manager. Upon making contact with this gentleman and asking why my dealer could get the part but Central couldn’t, I was told that simple they couldn’t get it and that they were going to take care customers that purchased vehicles here first. I asked him for a card (for his name) and he said sure and walked away. He came back he had the General Manager Zach Gartman with him. (Still didn’t get a card) I attempted to explain to Zach what was going on and after hearing what I had to say, he told me that they would not work on my vehicle and to take it to the dealership I bought it at. Wow really!!! Well the next day after I calmed down and had time to think I message Zach the below message: “Well after cooling off from yesterday I looked you up on fightbook today and low and behold their you were. We have 27 mutual friends and if you ask anyone of them they would tell you I’m a good guy. I was not trying to escalate a what if situation I just wanted my brand new truck fixed. You ask we what I did for a living, well first of I’m a veteran! I served two tours in Iraq and one in Afghanistan with the Marines. Once I retired from there in 2009 I became a Jonesboro Police officer and still am a police officer today. I do buy rental property in Jonesboro but being a retired Marine is who I am. I understand that if someone buys a vehicle from Central sure you guys take care of them, but you guys didn’t have a silver 2018 GMC Denali when I bought mine that’s why I bought it some other place. But that has nothing to do with warranty work right. I think things just got out of hand with to see who had the bigger dick I guess. Bottom line.... I came into Central to build a report with you guys for my truck and now what.” Well I get a call back from a supervisor at GMC about my complaint and said I threatened Zach via social media and that Central would no longer work on my vehicle. However, after hearing my side of it and reading what I wrote him she agreed with me their was no threat and that Central should have fixed my vehicle. I’m just one person with one complaint but I’m standing up for the next guy. Central is so big that they think they can lie and only work on vehicles that were only purchased at Central.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Central GMC terrible customer care

By joeknows on 5/23/2017 at 12:34 AM. Helped by customer care dept.

If you have a problem, you're on your own. THERE IS NEVER ANYONE TO TALK TO. You get transferred, put on hold, messages aren't returned, you can even stop by in person and get nothing. Worst customer care I had ever experienced.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

4 1/2 hour oil change

By disappoint customer on 9/17/2016 at 9:51 PM. Helped by Josh King.

9/16/2016 I had appointment at 10:30 am to have my oil change and tires rotated and a seat bottom replaced on my 2016 GMC denali . I drove away after 3:00 pm very disappointed how everything was handled. While I was getting my oil changed I was looking at new 2017 Gmc Denali and Josh King came up a saleman for Central Gmc and saying he like to work out deal on a trade this was about 10:30 that morning. I have bought a new truck the last 3 years and bought the 2016 Denali from Central GMC .We negotiated several prices I keep going up on my offers to try to make the deal this lasted for several hours while I was suppose to be getting my oil changed. I shot one last offer within $750.00 of their price and they wouldn't come down. So back to the season my truck took so long to be work on Josh the sales perons had told the people working my truck that he had traded for for my truck and it was their truck so the shop put the truck on the back burner thinking it was their truck so it wasn't no hurry to get the truck done. Which the trade had not been finalized so Josh King I'm very diappointed in the way you handle business. So I drove off very angry in this whole ordeal ,I got down the street and my phone rang it Central GMC wanted to make it right with me. They offered another price to additional $500.00 off, now the price was down $250.00 dollars with in what I originally offered ( Let ask you what you would of done?) .They still couldn't swallow their pride in made it right and accept my original my offer. If they would offered this deal 4 1/2 hours ago I would accepted it. So Josh King good luck in the future sales. We all learn from our mistakes and remember your customers are your future if you want to make living as a sales person.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Service!

By Alana on 9/16/2016 at 12:41 AM. Helped by Service Department.

Bought a New 2016 Terrain Denali the end of December 2015. I would NOT recommend this vehicle to anyone!!!!! The air condition rattled and had a horrible mildew smell, there was a squeaking in the suspension, which I was told was a defect in the Terrain body, the engine rattled when gaining speed around 3rd gear, and the sunroof leaked. I took the vehicle in over 9 times in the 8 months I owned it for service and the problems were NEVER corrected. The Service Department Employees would tell me that the noise could not be recreated, and they said they could not smell the mildew or find any leaks. Amazing how everyone who rode with me heard the noises and could smell the mildew, but then make those statements. Very POOR Service Department!!!! I also took my husbands 2016 GMC Sierra in for the first oil change and it definitely took a couple hours not just 20 to 25 minutes, like I was told when I set up the appointment. At checkout the gentleman was upset, saying the guys were playing around in the service area. Also, as I waited to checkout, I overheard them tell two other customers the noises they were complaining about could not be recreated, and another man was complaining he had sat in waiting area for 6 hours for a minor repair. I buy a lot of vehicles and I can guarantee I will NEVER purchase another one from Central GMC!!!!! I took a $12,000 loss, but trust me they lost a lot more than that by losing me as a customer!!!! Ladies they literally spray it with air freshener and put a little grease on it and tell you nothing is wrong with it. AMAZING!!!!!! LOL In order to post I had to put a star, I honestly wouldn't give them even 1 star.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW TRUCK

By expert on 2/1/2016 at 2:32 PM. Helped by JUSTIN.

GOT THE VEHICLE I WANTED AT THE PRICE I WANTED TO PAY.. TOOK NO TIME. EASY TO DEAL AND GREAT SERVICE AFTER THE SALE!!!! LOVE IT

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Service and sales department

By bohunt on 1/14/2016 at 11:40 PM. Helped by Hutch.

Once you sign the papers, it's over with, your done. Service after the sale is pathetic at best. I will say my salesman (Hutch) is nice and will do whatever he can for you. Other than that, i will never purchase a vehicle at Central GMC ever again! For some reason most of them there have the illusion that they are the only ones selling vehicles.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lovin' My New GMC!!!!!

By nanaroo1969 on 2/19/2015 at 11:00 PM. Helped by Hutch Hutchinson.

*****5 Star Rating for this Super Friendly and Helpful GMC Dealer. Over the years, I have purchased several vehicles from Central and I must say they have an impeccable staff who is always ready to answer my questions and put me into the vehicle that best suits my needs!! My salesman went the extra mile to make sure I was both happy and well acquainted with the many new features of my new GMC..... I would highly recommend this dealer and their Super Staff for any buyer--whether it be a first time buyer or an established GMC customer.....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hands down, no other dealership to go to

By rmil00021 on 2/20/2015 at 3:40 AM. Helped by Hutch.

Being new to the area, I didn't know where to go or who to talk to. After speaking to the locals I was told to check out Central gmc. This is where I was introduced to the Central Gmc team. They made me feel at home which to me was huge. Above and beyond friendly service, I would HIGHLY recommend them to ANYONE and EVERYONE in search of a good deal that you can trust. You won't regret staying Central.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By TheCustomer on 2/19/2015 at 10:17 PM. Helped by Justin Duckert.

I have purchased 3 vehicles from Central Buick GMC and I have to say these guys know what they are doing. I wont be shopping anywhere else!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

awful

By gunter on 2/18/2015 at 9:24 PM. Helped by the sales manager.

I have bought cars for years and never had such an awful experience as with central Buick in Jonesboro Arkansas. They misrepresent and will do anything for a sale. Very difficult to even get service on the vehicle. Would not recommend buying from this car dealership. Never been so unhappy when buying a new car!

I would not recommend this dealer.