Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By Boknows26 on 8/22/2018 at 1:59 PM. Helped by Trenton Riggs.

Trenton Riggs always provides Excellent Customer service & is very knowledgeable when I have any questions regarding the service on my Genesis as well as my Maxima. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By timsimmons23 on 12/23/2017 at 5:15 PM. Helped by Rob Kennel.

I highly recommend working with Rob. He was so helpful during the process, honest, and followed up on all his commitments. I really enjoyed the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient Buyin Experience

By belakshirak on 12/22/2017 at 5:16 PM. Helped by Rob.

My buying experience was efficient and enjoyable. The salesperson was receptive to my vehicle needs and used the information I supplied to guide me in the right direction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By igota72chevelle on 12/16/2017 at 5:19 PM. Helped by Stephan.

Crain helped us with everything we needed for our new vehicle purchase. We found exactly what we were looking for and will definitely be returning for the next one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By myrnay on 12/14/2017 at 5:25 PM. Helped by Mario.

I bought my 5th Hyundai and I couldn’t be happier. I love my new car and am very happy with the dealership in Bentonville, ar

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

time spent

By bdhjjh on 12/9/2017 at 5:21 PM. Helped by Joey, Mr. Ward, Robert, Karen and service manager.

My wife and I felt very at comfortable, shopping for a car. We could not decide on a color, came next afternoon , and pick a color more satisfying .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five stars

By laughjessie on 12/8/2017 at 5:33 PM. Helped by Omar.

Simply amazing!!!! Have already been recommending people to Crain. They really listen to your wants and needs! They are all very friendly and helpful. I will be buying all future cars from here!!!!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

First Purchase

By milescolwell2012 on 12/7/2017 at 5:52 PM. Helped by Joey Allen.

First time buying a car and didn’t really know what to expect. The staff was personable and professional. They’ll work with you to make sure you get in a car you feel good about buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Crain Hyundai

By plantatree.doug on 12/7/2017 at 5:49 PM. Helped by Joey.

A considerate and friendly dealer. They went the extra mile to make we got the car we needed for the price we were looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By scottsweet1769 on 12/2/2017 at 5:20 PM.

I believe the buying experience was truly a great one. The employees were friendly and courteous. All of my questions were answered. I just wish my car had cruise control.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By swcrow_55 on 11/28/2017 at 5:34 PM. Helped by Darren Andrews.

I found this dealership to be neat and clean. All of the people were very kind and helpful. The selection of cars was very much to our liking.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Sonata SE purchase

By janlang2 on 11/14/2017 at 5:21 PM.

Great car and dealership supports the business and the customer with outstanding service. Mario is a number one sale person that cares for quality and delivers it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Santa Fe

By drucamp2 on 11/7/2017 at 5:23 PM. Helped by Darren in sales and Greg in finance.

We traded our 2013 Santa Fe in for the new 2018. Prior to owning the 2013, we had never owned a Hyundai. After seeing and driving such a great SUV, we were hooked and the warranty is amazing; however, we had 86,000 miles on our 2013 with no breakdowns. Only replaced battery and tires. Love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyundia of Bentonville

By skaggstom on 11/4/2017 at 4:21 PM. Helped by O'Mar.

Everyone was kind of bent over backwards to help me,they show me different cars I was interested in and answered all my questions that I I had

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Review of Hyundai Santa Fe Purchase

By jmixon0 on 11/2/2017 at 4:32 PM. Helped by Darren Andrews.

I live about 100 miles from the dealership where this car was purchased so I do not get service work done there. I have had the regular service as suggested in the owner's manual done at the Crain dealership in Ft. Smith.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service

By Ryan3817 on 11/2/2017 at 4:32 PM. Helped by Rob K. & Joey.

We’ve been by several dealerships in NWA over the 10 years we’ve lived in the area. Most is the prototypical experience: salesmen who push way too hard, try to tell you what you want in a vehicle, and talk down to you like you’re an idiot. That is not the experience we had at Crain Hyundai. Rob & Joey are all about serving their customers well to ensure the vehicle you end up is the one that best suits your needs/wants, not their paycheck. They both have a great sense of humor, were easy to talk to, and were knowledgeable of the Hyundai line. We felt more like we were buying a vehicle from a trusted friend than a salesman. The only knock we had on the whole experience was that we bought our car on a Saturday, so their was only one person working in the finance department tasked with helping multiple customers. Other than the time we spent waiting to finalize the paperwork it was a supurb experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car experience

By btl1964 on 11/1/2017 at 4:21 PM.

At first I didn’t know what I wanted in a car. I came to the dealership a few times and Nathan helped me in every way he could . I am very satisfied with the ease of the transition of buying a new car. I have not bought a new car in 19 years . Three cheers to Nathan and to the dealership .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ummm... YES

By nicolejeremy72 on 10/31/2017 at 4:17 PM.

I have never had a car buying experience go so smoothly. The level of attention to my needs and sensitivity around my schedule was unbelievable. I think I spent a total of 40 to 45 minutes total physically at the dealership. My sales rep was super knowledgeable, professional and courteous. He really went the extra mile to ensure I was happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loyal Customer

By len.neumann on 10/27/2017 at 4:34 PM. Helped by Omar.

This is the second car we have purchased from Omar at Crain Hyundai in Bentonville. We decided to buy a safe, reliable car for our daughter that would carry her through high school and college. I called Omar, told him what i wanted and he had something for me before the day was over. We did not even look anywhere else.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Rob is awesome; service not so much!

By palmer.t on 10/27/2017 at 4:30 PM. Helped by Rob.

Rob is fantastic in sales and we have bought 2 cars from him. He is professional and friendly and gave us what we wanted both times. He is like a part of our family. For sales dept as a while they are forthcoming and helpful.

I would recommend this dealer.