Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By XAPETTY on 10/14/2019 at 8:21 PM. Helped by Braxton.

I love bringing my car here for routine oil changes. They take good care of my car and kept me notified of everything they did to my car or what was needed in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good work

By PAYTONENIX on 10/9/2019 at 7:07 PM. Helped by Braxton (Service).

Communicated issues well and made sure to have my approval before making an repairs or other changes to vehicle. Service time was a fast as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent

By Mow Hill on 10/3/2019 at 7:47 PM.

Prompt service, always cheerful and they strive to inform you of any and all potential work or replacements that will need to be done in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By MPWWILLIS on 10/3/2019 at 7:20 PM. Helped by Braxton.

Regular service appointment. Appreciate the friendliness of staff. Waiting area was clean and wifi worked great. Will be back for next service. Thanks Crain Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Location

By OTISAMOZ on 10/1/2019 at 10:22 PM.

Literally love the manager at the bentonville location.. Darren. However the Fayetteville location is the BEST location I’ve ever had my car serviced at. EVER!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

love my little tucson

By SHANON6 on 10/1/2019 at 10:22 PM.

Mark has always been good to work with. I have purchased several vehicles through him. He knows what I need, he is honest Thanks Mark Proffitt!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Mosborne324 on 9/25/2019 at 1:00 AM.

Great service, friendly staff, fast paperwork flow. Accepting of my needs or wants and not pushy for up-sales. Great place for new or used vehicles with great prices.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Michaela Moore on 9/21/2019 at 6:35 PM.

Sales Consultant Benjamin Gordon and General Sales Manager SaVannah Gilbreth were extremely helpful in my recent vehicle purchase with Crain Hyundai of Fayetteville. Great overall experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By danarachelle on 9/18/2019 at 6:37 PM. Helped by Zachary Reither.

The quickest service I have ever had a Crain Hyundai! The Advisor, Zachary was very nice and answered all my questions. Would highly recommend them!

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Good service, bad communication

By Cpw on 9/16/2019 at 2:00 PM. Helped by Zachary.

My service was overall good, and the workers were helpful. My only complaint was a lack of communication. I brought my car in in the morning and was told the work would take at least 4 hours. After 6 hours no one had contacted me, so I called, but no one in service was available. I left a message. No one called back. I had to call again the next day and leave another message before I was able to talk to anyone. I had no idea my car would need to be kept overnight and was frustrated no one contacted me until the next day to tell me what was going on. Aside from that, everyone who worked with my car was great; they just need to let customers know what’s going on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people, good deals, happy customer

By tristateohd on 9/15/2019 at 8:51 PM.

Great deal, fast and painless, 4th vehicle purchased here. Keep coming back because of the people here, buying a car is never my favorite thing to do, but they sure make is better here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent scheduled maitenance

By MLYONS0 on 9/15/2019 at 5:31 PM.

I took my 2015 sonata in for the scheduled 90k mile service. Within an hour they had done the service, changed the oil, gave a full inspection, and washed/vacuumed my car. They found a few things that needed to be taken care of, but they didn't push for a hard sale. They listed what needed to be done, game me price and time estimates, and offered to schedule an appointment. Very helpful, courteous, and fast!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixed fast!

By cathyweathers on 9/11/2019 at 11:18 PM. Helped by I didn't bring it in personally so I don't know any names..

I had an accident and another company was chosen by my insurance company to fi the work. Some how they messed up the system that tells me when a car is beside mine. They brought it to you and you got it all reset and back to then the same day. Five stars for you!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
3   Overall Experience
1   Price
2   Quality of Work

Received a notice on my car dash board that service was need

By DH on 9/10/2019 at 6:47 PM. Helped by Bill states advisors name was Braxon.

Took my G80 to the Genesis Dealership in Fayetteville AR because I received a notice on my car screen that it was time for maintenance. It had roughly 49,000 miles on it so I assumed this was a 50,000 mile check up. I called to schedule this. Upon arrival, the guy behind the counter ask why I brought my car in. I explained and he looked my car up in the computer and said the last time I was there my car had 41, 000 miles on it. ( ok, so....? I get my oil changed in my town and had just bought new tires locally to me). He said he thought it was strange I had put so many miles on my car in a short amount of time. I explained that I drive for a living. He replied most people don't drive that much and I was driving more miles than the average car owner. I'm not sure these comments by him was necessary, however, I was tempted to tell him I had to drive an hour and a half just to get to a Genesis dealership from where I lived. I asked him what type of Maintenance would be done on a car with 50,000 miles on it and he said an oil change, rotate the tires and a check on fuel induction system. I explained to him that I just bought new tires and that they didn't need to be rotated and I just had my oil changed but the wiper blades were needing replaced. He took the car to the back and they begin to work on it. About an hour later I walked over to look out into the automotive section through a window and I could see that my car was running and a headlight was out. Your team had not noticed that the headlight was out but I pointed it out to them and told them that I would need to get that fixed. They told me it was not under warranty. Then the same service man told me that it would be $265 to replace which I thought was a little bit outrageous. He then told me "this is why I would not buy a Genesis because they're too expensive " I was like, well, you work for Genesis and I'm not sure you should since that was a negative comment about the car I own and the place that writes your paycheck. Approximately $300 later, I paid and left not really knowing what was done to my car. And, no, I didn't buy the headlight from him.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Had to return

By KMcK on 9/6/2019 at 6:45 PM. Helped by Bentonville service manager.

We were called to the dealership where we purchased the car due to a recall. It had something to do with a part related to oil pressure but I don’t remember the specifics. While there, we asked them to change the oil. Altogether the work was complete in a few hours so that was good. However, the car was then dripping oil in our drive way! It was a Labor Day weekend so we had to wait to contact them on Tuesday & we were able to return the car by Thursday. It was a quick fix & they (professionally) apologized. Also, they did call me for a follow up after the initial service but I had already recontacted on my own by that point. Instead of driving all the way back to Fayetteville (35 minutes) we chose the Bentonville (more convenient) location and they took care of it. Both service departments were very efficient.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Very bad experience with service rep Braxton

By Sid123 on 9/1/2019 at 6:19 PM. Helped by Braxton.

Braxton was rood and un-sympathetic and needs some training in good customer relations, even if the answer is no!!!! I needed a duplicate key and was misled that it had a chip in the key which turned out it did not. Ended up paying $28 for a key that would cost 2 to 3 $ elsewhere. I have been an old faithful customer of Hyundai for a long time and at one point 4 , one for each member of my family.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on 2012 Genesis

By Genesislover on 8/22/2019 at 11:25 PM. Helped by Rocky Thompson.

Excellent service on my vehicle was done in a timely manner by competent and dedicated personnel. I appreciate their doing such good work on maintaining my vehicle.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Very Good

By mycar on 8/20/2019 at 5:23 PM. Helped by guys in service.

First let me say I hardly give 5's.. We can always improve no matter how long we have been doing a job,, but overall an very good experience and the guys were very nice and got me right in..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Always good care

By hsvartist on 8/18/2019 at 5:20 PM. Helped by None of the listed above....

I have had very good service with Crain. I didn't buy my car there but it doesn't seem to matter to them...the staff are very friendly!!! The only problem I have had is that on my first visit they put my VIN number under someone else...no I am not Gary or Candy...they can't seem to get that straight!!!! But other than that all is good!!!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Quality of Work

Took months to make repair.

By DALE23 on 8/16/2019 at 1:34 PM.

The dealer took 2 1/2 months to get the car repaired. Very little contact with service department along the way. Car was returned clean.

I would not recommend this dealer.