Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

More than expected

By rkseeley on 7/15/2019 at 9:16 PM. Helped by Braxton Davis.

Came in for routine service . I asked them not to wash my car because I don’t like the spinning brushes in their car wash. They washed it by hand! Can’t ask for more than that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, great product!

By DAVRISS0 on 7/14/2019 at 3:19 AM.

We went in for service.. Checked out the new models, we left with a new car. Everything went smoothly, we got a good car, at a good price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great service

By KARUM1224 on 7/9/2019 at 9:04 PM. Helped by Chris the salesman, Zachary reither.

Good, experienced and friendly staff. I highly recommend crain hyundai of Fayetteville for service, price and friendliness. Chris the salesman and Zachary over at the service department, great service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Seems Dishonest

By D on 7/2/2019 at 3:50 PM. Helped by Dylan.

This seems like a very dishonest place to do business. What they say and advertise is not what you’ll get. Look at the fine print on the website. That price is if you qualify for every discount under the sun. So be prepared to be shocked! They don’t seem to bend on price much. And my experience is that if you actually try to haggle they will start talking down to you. Be warned. There seems to be a lot of more honest dealers out there. And when I had a complaint they seemed to write me off and not even try to resolve it. Just read the reviews on complaints. It always seems to be the customers fault!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New Tires and Under Guard replacement

By XXTHEMARKOFEJXX on 7/2/2019 at 2:45 AM. Helped by Braxton.

The service advisor was very helpful. I’m my only complain I would have as a VIP of a G90, the dealership doesn’t have in their fleet a suitable Genesis loaner car like I experienced with my previous dealer in Edmond, OK. I also did not believe I’ve ever been offered the services of valet to bring me a loaner and pick up my vehicle which often have me trying to find a suitable time to get to the dealer for my requested services.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service

By STAMPS101 on 6/30/2019 at 9:21 PM. Helped by Do not know.

Great employees. They made us feel comfortable and respected through the entire process. We were kept informed and provided and estimate prior to the provided services.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Overall Pretty Good

By saf90 on 6/29/2019 at 5:52 PM. Helped by Zach, Emily.

Zach was really nice with helping me out with my car after it stalled at a stop light. He was friendly, courteous, and listened to my concerns. My car was there for a week because there were no error codes and it wouldn't duplicate the issue until Friday, once the issue was found, it was completed in a few hours. I was able to pay over the phone and picked my car up after work. The customer service there is usually pretty good, but I will have to find another mechanic soon because the prices exceed what I can pay with my salary. Also, in previous appointments, I've worked with Emily and she was great.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Overall Good Experience

By rstetradio on 6/29/2019 at 2:13 AM. Helped by Zack in service.

Appreciated how Zack went over findings and recommendations with me. I also discussed communication issues between the internet emails and the service dept and how it may prove helpful to be more in tune with one another (on the same page")with customers latest data re: service discussions and what is to be done at next arranged appt.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Cutting corners

By brittany_nicole_777 on 6/28/2019 at 6:22 AM. Helped by Service Department.

Refused to try to find a solution to our problem! We have been reporting the problem we have been with our car for several months, and have made MULTIPLE trips up there and the problem has STILL not been solved. Basically their response if they can’t find a code then they can’t do everything. You get 4 different mechanics or service techs saying 100 difference things. 1 of them told me because I could even get the rest of my sentence out of my mouth what it was just based off my description of the problem. He proceeded to say that they have had a TON of people in recently with that year, make, and model to have there engine coils replaced. It’s a common problem he says. (I drive a 2017 Hyundai Elantra). He asked me if the engine light comes on? I said he does when the problem is occurring (while driving) then when the motor straightens it self out it goes away. He told me that’s normal. what I need to do is when a problem occurs again to bring my car up there don’t shut it off and they will get it back there to run the computer on it so they can get the code. As long as you don’t shut off it doesn’t reset the computer. Ok did they brought it up there took THREE yea three hours for them to hook it up to the computer. After waiting for three hours with 2 young kids mind you, they came and told me no code popped up therefore they can’t do anything because it would be like a wild goose hunt. I asked them to keep the car, maybe run some tests, test drive it, look at some possibilities, and they refused. They refused to do you anything because a code didn’t pop up and therefore the warranty on the vehicle won’t be covered for anything that they do. I told them at this point I’m not worried The cost I’m worried about the safety of my children. I don’t want to end up the side of them road with my kids in my brand new car that only has 55,000 (bought it brand new only had 4 miles on it first owner). They still refused to do anything. Heck one the service techs told me if the problem occurs slam yes slam on the gas to make the problem worse so the engine will stay on longer. He said you have to make the problem worse. That way they can get a code. I told him ummm... I still need my car to run. I’m not going to do that just so I can blow the I heard because you’re advising me to make the problem worse so you guys can “find” the problem more easily. So I left VERY unsatisfied and in tears because please guys that are supposed to help with maintenance on your vehicle are refusing to find the problem that I’m having. I have to worry each of everyday when I put my children in the car If we are going to end up on the side of the road in this brand new car because the service team at Crain Hyundai are refusing to locate my problem.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience.

By HAGGSGIRL7 on 6/27/2019 at 6:19 PM. Helped by Chris (sales - can't remember last name).

Very positive experience. Chris was very helpful to my wife (she and I hate buying cars). Honestly, our interest rate stunk considering our credit but they offset that by giving well over our trade in value.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A for effort

By cathyweathers on 6/27/2019 at 4:03 AM. Helped by Braxton.

I brought my car in because of some weird occurrences where it just wasn't responding. I would be driving and suddenly it didn't do anything. It didn't die, but when stepping on the gas pedal it did nothing. I also had a problem with the display going black. I had volume on the radio but couldn't see any information. It would go back to normal, just as fast as it messed up. They tried everything, but could not find the problem. They were very concerned and told me to bring it back when it did it again, without turning off the car. I am hopeful that this can be resolved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Alexa470 on 6/24/2019 at 2:50 PM. Helped by Zachary Reither.

Everything was really well done. When it took longer than originally expected, they let me know why and apologized. That's exactly how to handle that. The waiting area is really nice and the person I worked with was excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fast service!

By Ed on 6/22/2019 at 6:12 PM. Helped by Braxton Davis.

I was in Arkansas visiting my mother when safety features in my new 2019 Santa Fe stopped working. I was getting annoying error messages and malfunction signals all the time. I called the nearest dealership (Crain) and got an immediate appointment. The culprit was a bad airbag sensor. The part was ordered and in 48 hrs I was ready to to drive home. The staff was very friendly. The only small complaint I might have is that my satellite radio/CD player accessory set mounted in the front console was not assembled properly. Had I known that auxiliary jack in the console was needed for diagnostics I would have disassembled the set myself. No need for the Crain technician to waste time on that. Overall I am happy with service received and will rate them 5 stars.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Always helpful when I’m in need of any assistance!

By MADwook1 on 6/21/2019 at 6:13 PM.

Anytime that I have had any questions about anything they were very prompt to getting me the information and which I needed and always very courteous when they’re working with me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By grosse on 6/20/2019 at 6:20 PM.

Very nice people to deal with. close to where I live very convenient always clean fast service I do not remember the names of people

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Appreciate Hyundai

By Brian Stockslager on 6/15/2019 at 11:03 PM.

I appreciate the Crain team. Mark Proffitt is knowledgeable of the cars you have in inventory. Always a pleasant experience. I love my new sonata.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unfailing Quality Service

By Sloopy on 6/14/2019 at 5:19 PM. Helped by I am terrible with names, but I believe one of the people I dealt with was named Braxton who I talked to about the work I wanted to have done, as well as the man I think was the manager that day. I wish I could be more specific as they were great!.

I have been taking my Hyundai to Crain of Fayetteville ever since I purchased it in 2010. I have never had an unhappy experience with anyone or been disappointed in the service I received there. Even when I;ve asked for something a little extra, like vacuuming out my trunk, they have done it without missing a beat. Everyone at this dealership's service department has consistently treated me with respect and have always answered any questions I've had, without ever making me feel that they were silly, stupid, or unwarranted. As a female of a certain age, this is particularly appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service, nice people

By Ldeavens on 6/10/2019 at 3:58 PM. Helped by Service Department Manager.

Good service, and nice people to work with, honest and trustworthy service. Would recommend Crain Hyundai of Fayetteville service department because of great car service.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incomplete service

By JOHNSON-BEAUBOUEF•CHRISTINE•1966 on 5/28/2019 at 3:46 PM.

Were not diligent in completing services. Interior was not cleaned upon request and available coupon... exterior of car had dirty film. Ask for certain maitence items checked with no response.. tire sensor light still on, rear mirrors still unable to position properly, radio displays wrong station as to sound playing, drivers side plastic piece along floor interior of door keeps detaching causing tripping hazarrd exiting of vehicle. All concerns were made known but ignored by service department. Second visit these concerns were not addressed by Crain Service Department.

I would not recommend this dealer.

Overall Rating

2.7  

4   Customer Service
2   Overall Experience
2   Quality of Work

how Crain ripp people off

By MYMOOG on 5/19/2019 at 9:02 PM. Helped by Rocky. Counter person not know name.

I spent $1200and was still charged $20 per bulb that just snapped in x3 plus $5 for each one. it sad time when loyalty to a company gets you nothing. The reason was some people can’t do it. Well don’t take advantage of those people. Sometimes curtesy brings customers back. I wouldn’t look for me in the future. Oh those bulbs were accessible from trunk.

I would not recommend this dealer.