Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire replaced that was under warranty.

By Cheryl on 4/19/2019 at 10:27 PM. Helped by Do not remember name in service dept. Forget names easily.

Tire was not in stock and had to be ordered. Service dept expedited delivery to the next day, washed,vacuumed, and returned vehicle in timely manner. Great job and very conscientious.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always good ..... always prompt

By chuckstuck on 4/8/2019 at 3:44 PM.

Crain Service has always done an excellent job for me . I’ve owned a Hyundai since 2013 and have never used any service other than Crain.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Recall

By POILKJASK on 4/1/2019 at 3:58 PM.

Had my 17 sonata for software recall done but day after it put its self into safty mode which was the recall for to prevent it from happening so car was at dealer tell they open on Monday but they took care of it and so far no issues!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change- Tire Rotat

By gl_peters on 3/24/2019 at 4:37 PM.

Had coupon , all done well as should have been expected. Friendly and helpful as I was expecting. Will need to bring in again for a door problem that could not be addressed at this time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The people were so nice.

By kyra.davis on 3/23/2019 at 12:38 AM. Helped by Braxton Davis.

The people are always nice and completes the job to the best of their ability each time you come in. They welcome each of their customers in with a welcoming smile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trunk lock

By CINDIG on 3/23/2019 at 12:36 AM. Helped by All the service folks.

When my trunk lock failed I brought my 2017 Sonata into the service Dept. All the guys in the service Dept and Rick M worked to get the trunk open and determined the lock was broken. A new lock was ordered and installed. All the guys were friendly and happy to help. I enjoyed watching them troubleshoot the problem. Thanks Crain guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great james

By Dailuna on 3/19/2019 at 5:36 AM. Helped by James.

The customer service was great and enjoyable ,the employees were very friendly and did all they could to make our visit the best it could be .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service!

By GAYLEAPPLEBY2020 on 3/14/2019 at 11:17 PM.

Picked up my car and took it to be serviced and then returned it to me. Left me with a loaner car for the 2 days. Very polite and courteous staff.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Not a good place to go

By scotts1989 on 3/14/2019 at 12:49 AM.

I have to say that the service was by far the worst that we have ever seen. First it took almost 2 hours for a oil change with a appointment , second the car is scratched on the roof on the passenger side, third the guy that bright the car around smelt so bad that my wife had to leave the windows down for half a day. This car is a 2018 that we just bought from Crain, when I called about the scratches I felt like we were being questioned on the scratches on the ROOF of the car I mean really how would we scratch the roof of the car I would get being questioned about a dent in the fender but the roof come on. This is the 2nd back to back bad experience we have had at Crain and we bought the service plan from Crain. I’m sick seeing how this is the 3rd car we have bought from Crain and will probably be the last. Something needs to change and we need to feel a sense of urgency and security if we bring our car back to your dealership. The service manager is coming by my wife’s work tomorrow to look at the roof but. I hope that we can resolve this and everything will be professional going forward instead of this cluster of a service department. By the way I emailed this to Richard McGaugh on March 7th and still no response. And the service manager came to look at the scratches last week and I don’t have a response there either.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Excellent Service wait time just perfect.not so long. I

By CHAVEZANTONIO2316 on 2/26/2019 at 1:16 PM.

Trust you guys as a professional I know you guys won't play around. Details about the vehicle after the job it's done what really you guys work on and will need in the future..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with

By NOLENHOGFANS on 2/22/2019 at 11:05 PM. Helped by All Service employees 16th Feb.

I took my daughter’s car in one Saturday morning due to a slow leak in one tire, without an appointment. They took care of the issue, and performed her regular service plus some warranty issues as well. Extremely helpful and pleased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent first classi service

By THETAROMAN on 2/16/2019 at 8:56 PM. Helped by Anthony Eaton.

Best service I’ve experience so far. Very friendly and courteous. Very knowledgeable of their products. I woul go back in the future to service my car again if I need to...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy and pleasant.

By KWILTGIRL on 2/15/2019 at 12:22 PM. Helped by Braxton.

Tried to schedule Sat appt at Bentonville Hyundai they wouldn't even check the schedule she said they were booked 2 months in advance. Got an appointment here. Very pleasant when I called and he worked me in I thought for sure it would be a long wait since I was worked into the schedule but I was in and done in an hour. This dealership will be my go to now.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Still have work to do...

By RRBYERS on 2/15/2019 at 1:28 AM.

Took my KIA in for service and they kept it for 3 days. Got a loaner car while they "fixed it". Problem with axle bolt. Still has the same problem. Rear hood latch was fixed ok, though. I would give a higher rating if they fixed it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and courteous

By DEBRADRYMON on 2/9/2019 at 4:25 AM. Helped by I don't remember any other names.

I took my Hyundai in to get a routine oil change with possible tire rotation and it took about 45 minutes. I recommend this dealership to all of my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’m VERY happy with the professionalism and service!

By LisaLee1964 on 2/7/2019 at 11:12 PM. Helped by Braxton and Aaron (he picked me up from my home.).

I was very impressed with the high degree of professionalism displayed by the Crain Hyundai Team. They were very courteous and very dedicated to making sure that every issue and concern I had was addressed and taken care of. Braxton was very, very helpful. I will definitely tell me family and friends to consider Crain Hyundai when making a new or pre-owned vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job guys!

By ReevesM on 2/7/2019 at 9:25 PM. Helped by Braxton.

They have taken care of us anytime that we had an issue and explained everything to our satisfaction. Thank you Braxton and Rick for your help!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service at service center

By Isaac on 2/6/2019 at 9:09 PM. Helped by Braxton.

I was forced to buy the service contact with my new car, to only find out that after 3oil changes I was no longer allowed to get any more . Spoke the store manager Chris and he did nothing to help the matter. But I have to continue to buy for it for the 78 months . I will never do business with Crain ever again. Shop before you buy!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I did this below

By CHERI.MOORE003 on 2/5/2019 at 8:11 PM. Helped by All those in the service DEPT..

Very helpful staff and always help me decide on the best option to take when working on my older Santa Fe. They are friendly and have good donuts and coffee while you wait!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great guys to buy a car from

By Mr. Kirby on 2/4/2019 at 3:18 AM.

We bought a used car for our daughter’s 16th birthday this weekend. Met Bryan Huddleston on the lot and during the test drive. Between Bryan and Jim Cox we were well taken care of. These two men are great professional nonsense guys. Very good to work with.

I would recommend this dealer.