Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

3.8  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Good service, bad communication

By Cpw on 9/16/2019 at 2:00 PM. Helped by Zachary.

My service was overall good, and the workers were helpful. My only complaint was a lack of communication. I brought my car in in the morning and was told the work would take at least 4 hours. After 6 hours no one had contacted me, so I called, but no one in service was available. I left a message. No one called back. I had to call again the next day and leave another message before I was able to talk to anyone. I had no idea my car would need to be kept overnight and was frustrated no one contacted me until the next day to tell me what was going on. Aside from that, everyone who worked with my car was great; they just need to let customers know what’s going on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people, good deals, happy customer

By tristateohd on 9/15/2019 at 8:51 PM.

Great deal, fast and painless, 4th vehicle purchased here. Keep coming back because of the people here, buying a car is never my favorite thing to do, but they sure make is better here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent scheduled maitenance

By MLYONS0 on 9/15/2019 at 5:31 PM.

I took my 2015 sonata in for the scheduled 90k mile service. Within an hour they had done the service, changed the oil, gave a full inspection, and washed/vacuumed my car. They found a few things that needed to be taken care of, but they didn't push for a hard sale. They listed what needed to be done, game me price and time estimates, and offered to schedule an appointment. Very helpful, courteous, and fast!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixed fast!

By cathyweathers on 9/11/2019 at 11:18 PM. Helped by I didn't bring it in personally so I don't know any names..

I had an accident and another company was chosen by my insurance company to fi the work. Some how they messed up the system that tells me when a car is beside mine. They brought it to you and you got it all reset and back to then the same day. Five stars for you!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Had to return

By KMcK on 9/6/2019 at 6:45 PM. Helped by Bentonville service manager.

We were called to the dealership where we purchased the car due to a recall. It had something to do with a part related to oil pressure but I don’t remember the specifics. While there, we asked them to change the oil. Altogether the work was complete in a few hours so that was good. However, the car was then dripping oil in our drive way! It was a Labor Day weekend so we had to wait to contact them on Tuesday & we were able to return the car by Thursday. It was a quick fix & they (professionally) apologized. Also, they did call me for a follow up after the initial service but I had already recontacted on my own by that point. Instead of driving all the way back to Fayetteville (35 minutes) we chose the Bentonville (more convenient) location and they took care of it. Both service departments were very efficient.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Very bad experience with service rep Braxton

By Sid123 on 9/1/2019 at 6:19 PM. Helped by Braxton.

Braxton was rood and un-sympathetic and needs some training in good customer relations, even if the answer is no!!!! I needed a duplicate key and was misled that it had a chip in the key which turned out it did not. Ended up paying $28 for a key that would cost 2 to 3 $ elsewhere. I have been an old faithful customer of Hyundai for a long time and at one point 4 , one for each member of my family.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on 2012 Genesis

By Genesislover on 8/22/2019 at 11:25 PM. Helped by Rocky Thompson.

Excellent service on my vehicle was done in a timely manner by competent and dedicated personnel. I appreciate their doing such good work on maintaining my vehicle.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Very Good

By mycar on 8/20/2019 at 5:23 PM. Helped by guys in service.

First let me say I hardly give 5's.. We can always improve no matter how long we have been doing a job,, but overall an very good experience and the guys were very nice and got me right in..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Always good care

By hsvartist on 8/18/2019 at 5:20 PM. Helped by None of the listed above....

I have had very good service with Crain. I didn't buy my car there but it doesn't seem to matter to them...the staff are very friendly!!! The only problem I have had is that on my first visit they put my VIN number under someone else...no I am not Gary or Candy...they can't seem to get that straight!!!! But other than that all is good!!!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Quality of Work

Took months to make repair.

By DALE23 on 8/16/2019 at 1:34 PM.

The dealer took 2 1/2 months to get the car repaired. Very little contact with service department along the way. Car was returned clean.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer service!!

By Carrcoy on 8/10/2019 at 5:36 PM. Helped by Zach.

Long story short.... went for oil change. They screwed it up and couldn't figure out how so, they blamed me. After week and having another dealer look at it, they found that they had used the wrong oil filter. No apology. Nothing. Will never recommend them or but another vehicle from them. Ever. Not that they even care.....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service attention to detail hands-on service manag

By terryvanderent on 8/6/2019 at 6:28 PM.

Always start at the Top, service manager down to his advisors. excellent service takes the time for the friendly neighborhood Setting . Reliable And honest. Customer service manager follows up to make sure your satisfied . Mark profit in sales is the only way to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Place Awesome service

By coty_easter111 on 8/1/2019 at 8:27 PM. Helped by Braxton.

Awesome place, awesome service. Braxton helped me and was awesome about providing me quick service on my car and updates on the car's condition each time there was a change.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service!

By nharper1 on 7/26/2019 at 9:27 PM.

The Crain dealership is new, clean and bright. The associates are very friendly and helpful and the work they perform is always good and reassuring!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service.

By Dakota on 7/22/2019 at 6:13 PM.

Just bought a vehicle from them and then a sensor went out and they told me it would cost almost $1000 to fix it. Took it to another dealer and it cost $90 with parts and all and took 5 minutes to fix. Thanks for wasting my time and money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman

By Cherish on 7/22/2019 at 12:53 AM.

Jerry was amazing. He helped us out any way he could. Suggested we get the elantra. Let us test drive it. And made it possible for us to get a new vehicle since i have a new born and didnt have a reliable car.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Do not work with Mark Proffitt

By unsatisfiedcustomer101 on 7/20/2019 at 9:47 PM.

Mark Proffitt is a sleazy dealer that only cares about making a buck over customer service. very poor experience with this snake. Highly recommended that you deal with another employee. This guy straight up lies to your face to make the sale. avoid at all costs. Not sure how he can sleep at night, what a charlatan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

More than expected

By rkseeley on 7/15/2019 at 9:16 PM. Helped by Braxton Davis.

Came in for routine service . I asked them not to wash my car because I don’t like the spinning brushes in their car wash. They washed it by hand! Can’t ask for more than that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, great product!

By DAVRISS0 on 7/14/2019 at 3:19 AM.

We went in for service.. Checked out the new models, we left with a new car. Everything went smoothly, we got a good car, at a good price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great service

By KARUM1224 on 7/9/2019 at 9:04 PM. Helped by Chris the salesman, Zachary reither.

Good, experienced and friendly staff. I highly recommend crain hyundai of Fayetteville for service, price and friendliness. Chris the salesman and Zachary over at the service department, great service!

I would recommend this dealer.