Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No games!

By Semrad4 on 7/15/2019 at 1:29 PM. Helped by Lisa in finance.

Our salesman (Dom) was great to work with and a very nice young man. He went to bat for us and got us everything we asked for. They did not play games with us and we drove away in the exact SUV my wife wanted. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Deal Done Right

By AutoCareMarty on 7/13/2019 at 11:44 PM. Helped by Austin.

I needed a new car for my business & found what I wanted at a dealership close to home. After waiting over a WEEK to finally get things wrapped up I’d had enough. We drove to Fayetteville for the day & just happened to stop by Crain Kia. We met Dominic outside & he was EXACTLY what we’d been needing at the last dealership. He didn’t waste our time, asked the right questions & found our new Kia Soul in less than 5 minutes. The Gentleman In finance, Austin had all of our paperwork finished & we were ready to go before Dominic even got back from filling up our tank! This dealership makes car buying easy & we’ll be back in December to buy another!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Experience!

By Sweet Pea on 7/13/2019 at 1:29 AM.

We can't say enough good things about our salesman, Dominic Box. He worked with us to find just exactly the right vehicle, a 2020 Kia Soul, at the right price. He arranged for us to have a loaner vehicle until our new car was prepped and ready. He answered all of our questions or was able to get the answers quickly. He is knowledgable, thorough, efficient, helpful and friendly. Dominic followed up our sale with a handwritten thank-you note and called to make sure we were happy with our purchase. Very professional. The paperwork was prepared correctly and thoroughly by the lady in the office. We received the registration paperwork in a short period of time. Everyone at the dealership was helpful and friendly. They went out of their way to make sure we were happy -- and we are! We highly recommend this dealership and, especially, our salesman, Dominic Box. Tom and Brooke Gertsch

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing 10/10

By madisonbrewer1642 on 5/6/2019 at 7:07 PM.

I was so happy with my service from Darren! 10/10 appreciate you so much you fit my every need for a great price. If you need someone to really make sure you get a great deal call him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treat you like family

By 2014 camaro on 4/28/2019 at 6:38 AM.

They are Very helpful and willing to help in any way they can ! Had a great experience buying my first car would recommend to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above & Beyond Exceptional Treatment!!!

By RebeccaDodd on 4/16/2019 at 2:32 PM. Helped by Chad Beamer, Paul.

As a widow, the thought of buying a new car alone, was a terrifying thought to me. I had no intention of purchasing a new vehicle when I ran into one of your employees, Chad Beamer, at a local gas station & was so impressed by his knowledge & professionalism that I was willing to take a chance & asked for one of his cards. I contacted him via text shortly after & explained that due to unforeseen circumstance-my credit had taken some hits. He assured me that he would do everything possible to assist me & we scheduled an appointment for Monday morning. However, I had little optimism that anything positive would come from our meeting & I would be leaving with another rejection or with an unaffordable down payment. Reluctantly, I arrived at the dealership & was greeted by Chad. He immediately made me feel comfortable & at ease with his very charismatic personality & lack of pressure towards a sale. When we went for a test drive-I was originally looking at less expensive pre-owned vehicle-but I was floored when it was a new vehicle!! I’ve never ever even taken a new vehicle for a test drive let alone possibly own one-was just something I had accepted was never something I’d have in life!! However, that is no longer true!! Chad, Paul & Chris were all amazing!! No pressure, knowledgeable, professional & integrity are just a few positive words to describe these wonderful employees you are blessed to have working & representing your business!! Major kudos-to them and you. I hope that you cherish and reward them for an outstanding display of how a customer SHOULD be treated!! I’m more than satisfied-more than grateful-and definitely a customer for life!! Way to go!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job!

By Claymo55 on 4/2/2019 at 12:36 AM.

Great Job! Car was as advertised, it was clean, and they even did a last minute detail of the car before we drove it off the lot. Great Experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Reliable dealer for out of state buyer

By Jduke75 on 3/21/2019 at 3:52 AM.

The entire Crain team helped me through what could have been a very challenging process, not only purchasing a first vehicle for my child but doing it from out of state. They made the entire experience positive from negotiating to financing to delivery. Desmond, Tony, Chris, and team are first class all the way. From a picky buyer!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Love my car!

By Trudick on 3/11/2019 at 4:48 PM.

Desmond and all the staff at Crain Kia were so great to work with. I would send my family to see them for a car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient Attentive Service

By Vee11 on 3/11/2019 at 10:02 PM.

The salesman paid attention to my specific needs and didn’t pressure me to buy without throughly checking all of my options. They offered competitive financing as well.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Say one thing before you agree to buy and another afterwards

By Mike Reading on 3/3/2019 at 2:25 AM.

Did a balloon contract. Was told the mileage per year would be 15,000 per/year and was given the quote of 5% interest. Once we agreed, terms changed to 12,000 miles/year and interest rate of 7.8%. By this time, my wife was emotionally committed. Confusing practices. Be cautious.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Ford Edge

By GREEN2016 on 2/21/2019 at 3:27 PM.

My husband and I were in the market for a bigger vehicle, as we will be adding a new member in March. I had always loved the Edge and had wanted to test drive one. Crain Kia has always done my oil changes with my old car and it was time for a oil change so while there, we went and looked at the Edge. I fell in love with it and Crain was able to work with what I wanted my payment and helper us out so much. I highly recommend Crain for all services! Thank you, The Greens

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Crain Team

By Sooneropoly on 2/2/2019 at 3:38 PM. Helped by Red Allwood.

Great Experience from the recommendation I received from the Service Manager Red to the treatment from my salesman to the proffesionalism of my Finance Manager. Go Crain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By anns123 on 1/15/2019 at 11:37 PM. Helped by Cody was the employee I had the pleasure to deal with more than once. Sorry I do not know his last name..

Everyone is very helpful, courteous and friendly! Helpful and courteous. The employee I've dealt with the most is Cody in the service department. Also I'm very pleased that every time I take my car in for service, the service people vacuum it out. Very helpful as I'm extremely busy.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very helpful

By lyle.trenton on 1/15/2019 at 11:21 PM.

Crain Kia was very very helpful and pleasant to work with. I am a college student at the University of Arkansas, and they were able to drop me off and pick me up when my car was ready. I will continue to go to them for any services! Only thing I was bummed about was that my car wasn’t washed when I came back to pick it up. Otherwise I would’ve given them a 5 star!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By LMCKEE on 1/13/2019 at 2:21 AM.

I have been extremely pleased with the service I’ve received. Everyone is friendly and helpful. I feel they do their best to take care of my vehicle maintenance

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Full price slow service

By Rzbk on 1/9/2019 at 8:37 PM.

Key got stuck in the ignition. 6 days and 682 dollars later I find out they charged me 150 more for part than Kia.com

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great prices

By Jr2019 on 1/5/2019 at 8:44 PM.

Very polite and answer all questions. Great prices on pre owned vehicles. Great customer service. No pressure sales. Will recommend to family and friends and co workers.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Pleased

By Kia driver, RA on 1/1/2019 at 8:57 PM. Helped by Cody.

I am very please with the service we receive at Crain Kia. We started using their service department when it was still Superior Kia and have continued for several years and plan to continue to do so. The current service writer, Cody is very professional and friendly. He has never been “pushy”, but listens to what I need. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always treated well here

By Airjohnny on 12/29/2018 at 8:08 PM. Helped by Service team.

The people at this dealership are extremely helpful, kind, and fair. After a small misunderstanding they went above and beyond to make sure I got my car on time and I could not be more thankful.

I would recommend this dealer.