Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4.1  
Price
3.9  
Quality of Work
4.4  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor sales staff

By Jere J. on 5/6/2019 at 3:22 AM. Helped by None No-show.

Apparently when my wife and I showed up to check out this location's inventory we were searching for a Lexus convertible. But the sales manager sized us up and decided we couldn't afford to shop there. They just ignored us and we ended up going to the BMW and Mercedes Benz dealers. Both treated us like friends. Both showed us what they had. We went with a BMW Z4 35i and thankfully learned about BMW customer service. We've since bought another BMW, a 340i Xdrive. Plus a new Acura RDX A-SPEC. Thanks to Parker Lexus we don't even consider a Lexus, even from another dealer. They've showed us Lexus dealers don't care about you unless you're wearing a Rolex and the outfit to match.

I would not recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

LOW xxxxx YOUR TRADE IN

By jjckac07 on 3/2/2019 at 12:04 AM. Helped by Dustin.

We went to the dealer to look at Lexus the salesman was nice. We were going to trade our 1 year old 2018 Toyota Avalon 15000 miles and a prefect car without a mark on it. They gave us a trade in value thousands less than its was supposed to be. Their value ended up being $20,000 less than the Toyotas list price was when new, that is simply ridicules, how can you lose $20,000 on a 1 year old toyota with 15,000 miles on it. Toyota has one of the highest trade in values of all cars. So according to Parker Lexus a Toyota company we have lost $20,000 for driving our car for one year and 15,000 miles that makes no sense. I write this because we need to let people know there are dealers that try to take advantage of people that don't understand the car business, it's lucky for us I'm knowledgable and we left never to return. The problem is if I want a Lexus Parker is the only dealer in Ark. we will have to go to Memphis Tenn. Be careful and do your homework before going to Parker Lexus

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out with old and in with the new.

By Sdhurst on 12/8/2018 at 12:39 PM. Helped by Stephen Eades.

I recently purchased a Lexus certified preowned vehicle from Parker Lexus. It was bitter sweet because I was trading in my 2005 Lexus ES 330 I had purchased at the same dealership 13 years ago.. This has been the most reliable car I have ever owned and it still looked good. When it came time to look for a newer vehicle it was an obvious choice to visit the dealership again. Thank you to all of the staff that made this a pleasant experience. I feel confident I will enjoy this ride.The car looks brand new! I appreciated the salesman, Steve Eades, helping me to make a decision on which car would suit my needs and comfort level.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Worst service experience ever..and very disrespectful staff.

By Omer on 11/2/2018 at 7:58 PM. Helped by Richard Greene,Chris Bradly,Robin Berry.

Yesterday (11/1/18) I went to Parker Lexus Service Department for an oil change for my 2008 Lexus ES 350. I got a quote of $85 for full synthetic oil change. Also I told “I hear whirring noise from tire. Can you check it as well?”. Service consultant told me “we will check it and give you a price before fixing it”. I went to the same dealer today as I scheduled to drop of my car. Another service consultant was helping me. He said “oil change is $119+tax and $75 to check what’s going on with tire.” I said “It is not what I have been told yesterday. Last time I also paid about $75 for oil change”. I was about leaving the site with their shuttle while we were talking this and I decided take my car out from there. Later, I checked their website and it states there full synthetic oil change is $69. I took my car back to the service and talked to Service Director this time. I showed their own website and told what happened with saying “there are 3 different price is here and we are coming based on what we see in your official website. Obviously these are your commercials.” He said “I will have them remove it from there.”. He accused me with abusing it (the commercial) and turned to his worker and said “You will give service his car last time. From now on he will take his car another place.” While I was expecting to solve the problem with the Service Director, he simply kicked me out from the store. His attitude was very disrespectful and I feel offended. No customer should be treated this way and no service provider has right to act like this, very unprofessional. They do not deserve giving service to Lexus customers..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Stars! Worth the Trip to AR!

By Andrea on 10/25/2018 at 7:50 PM. Helped by Stephen, Rob.

I cannot say enough good things about my experience with Parker Lexus. I am a customer from Kentucky who drove down to Little Rock to purchase my (used) dream car. Stephen (sales) was so easy to work with, He was extremely honest, trustworthy, and polite over the phone. I was a bit uneasy making the purchase without seeing or driving the car before I committed but when I arrived on site we were greeted, offered beverages, snacks, etc. The car was in mint condition; all worries were gone. I was so pleased with my purchase and the staff at Parker that I would recommend their whole team to anyone. Even financing was a breeze! I received better rates (and overall vehicle pricing) from Parker than my local Kentucky Banks/Dealers. Thank you Stephen and Rob!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car not serviced when promised

By Lexus no more on 1/14/2018 at 8:30 PM. Helped by Chris.

Car appt scheduled through their service—they were unable to get to my car that day. No communication to let me know there was a problem. Did not return my call When I arrived to get my car at promised time, there was no explanation for their inability to service my car as scheduled. The service rep said he would talk to upper management about this fiasco. He promised to call me soon thereafter—that was 10 days ago. Still no contact from them

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A Pleasure to work with!

By Cathy1234 on 1/14/2018 at 3:00 AM. Helped by Eric Shaw.

I worked with Eric Shaw and was extremely pleased with my experience even though I ended up buying a different car. They came down to a great price and if I lived closer I would have bought it. Do I regret not buying it from them? Maybe?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales department

By Rick on 6/13/2017 at 7:42 PM. Helped by Rick Wright.

Answered every question to my satisfaction. I have purchased 6 vehicles from the dealer and been very please each time. Mr. Rick Wright has always been good at letting me know what he has to offer and what it was that would make the difference to me.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

New car

By Beau on 5/28/2017 at 6:47 PM. Helped by Rick Wright.

No commement please do not make this review difficult , good looking dealership and plenty of room to walk and look at the cars. So many to choose from. Do not like being told how many words to use.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used car sale

By Chasws on 5/28/2017 at 4:33 PM. Helped by Gentry.

Gentry did a great job. Thorough, friendly, available, helpful. One of the best salpeople ive ever worked with. Arranged for me to have loaner while waiting for car to be prepared for use.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Could not have been better

By BDC on 5/24/2017 at 10:11 PM. Helped by Eric Shaw and Cindy.

Eric and Cindy were very helpful knowledgeable in showing us the features on the new Lexus RX 350. This is our second Lexus RX 350

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Reasonably good buying experience. Better than most

By Old guy on 5/24/2017 at 10:05 PM. Helped by Joshua Lynn.

Joshua did a very good job in selling and car operations explanation. Finance was well handled. Customer amenities especially cookies were well received. Wish Lexus was lower cost but quality is there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Dee S on 5/21/2017 at 6:11 PM. Helped by Josh.

I drove past it the first time thinking a car dealership would not be situated in a beautiful wooded area. Then we entered the lobby and I told my wife "this looks like a 5 star hotel". Elegant wood work, fresh baked warm cookies, coffee, and tile floors in the service department. The sales and finance staff were most courteous and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our salesman, Eric Shaw, was very caring and professional.

By new car happy wife on 5/22/2017 at 6:35 PM. Helped by Eric Shaw.

Eric Shaw found something that suited us exactly. We absolutely love our BMW X1. Perfect on gas mileage and size. Could not be happier. THX

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best bbuying experience EVER

By Mikeonsite on 5/22/2017 at 2:11 PM. Helped by Steve Eades, Rob Maddison.

Steve Eades certainly knows his product - how to present it and understand the buyer's wants. He matched us perfectly is an absolute gentleman and fun to boot. I will recommend him to all of my friends are searching for that "perfect match" for their next vehicle! Rob Madddison is PRO......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gentry Sakata

By William Gaddy on 5/21/2017 at 5:08 PM. Helped by Gentry Sakata.

Gentry has been our north star in buying two pre-owned cream puffs and a new vehicle from Parker Lexus. He has an encyclopedic knowledge of all Lexus makes, new & old; also he's laid-back and never pushy to close a deal, the best-of- the-best sales persons I've dealt with in a half century of car ownership. Bill & Judy Gaddy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience

By Newdad on 5/13/2017 at 6:42 PM. Helped by Eric & Jamie.

Salea experience was perfect! Performed negotiations via email and phone to save time since I live over 2 hrs away. Paperwork and vehicle was ready when I arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase

By rg on 5/8/2017 at 1:14 PM. Helped by Eric Shaw, Rob Maddison.

One thing for sure, Eric Shaw knows this business! We bought a Mini Cooper from him 2 yrs ago for my wife, she loved it from day one, however, for me, it was hard to ride in for a long period of time. I said to her, lets just "go look" and see what Lexus has, not intending to purchase at all. About an 1 1/2 later, we made the deal on a RX350 F Sport. Thanks Eric for the wonderful experience, and flawless transaction. She loves her new F Sport, and so do I. She also thinks you're cute! We won't tell Cindy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New vehicle purchase

By MVernon on 5/5/2017 at 7:49 PM. Helped by Stephen Eades.

Our salesman was Stephen Eades and he was great. It was an quick and simple purchase. He was polite and very helpful. I would definitely recommend him and Parker Lexus. We told Stephen what vehicle we wanted and within days he had it on the showroom floor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

New Vehicle

By David on 5/5/2017 at 7:16 PM. Helped by Rick Wright, Eric, Bruce, and Robert..

Typical experience when dealing with Parker Lexus. Ordered a vehicle and they made the entire process seamless. Completing the delivery steps was first class. Rick Wright ensured I was familiar with the vehicle and that I was completely satisfied before leaving the dealership. The focus on customer service is what keeps me coming back. Thank you!!

I would recommend this dealer.