Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

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Overall Rating

4.0  

4   Overall Experience

Good service. Communication could have been better. We...

By Coach121 on 10/6/2019 at 1:59 PM. Helped by Ricky.

Good service. Communication could have been better. We are 2000 miles from home and needing this warranty work done. Work was done in 4 days.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Cherry on 9/21/2019 at 5:02 PM.

No matter if I have an appointment or not..everyone is so nice and helpful. They will always ask before doing anything..love going to randall Ford for all my services

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

The Service Advisor I have been working with is awesome....

By Jesse on 9/30/2019 at 3:15 PM.

The Service Advisor I have been working with is awesome. Josh is very customer oriented and is prompt to reply. Unfortunately two days after picking up my transit the issue resurfaced and my transit is back in service. This will be the fourth time I’ve had it in service for the issue. This has gone on over the course of two months. Pretty frustrating to say the least.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By Wesley on 9/21/2019 at 2:02 PM. Helped by Peter.

they had good customer service. They made sure that the deal would work out and gave a warranty on top of getting a used truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The experience was great... Very nice and helpful... pleased

By Victor on 9/20/2019 at 4:03 PM. Helped by Peter.

Very pleased with the dealership. Very helpful and curtios.... My dealer was very pleasant. Made my experience very pleasant. Enjoy shopping for a new car there ...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership and salesman around!!

By Romey muns on 9/16/2019 at 6:24 PM. Helped by Peter.

Ford has given my fiancé and I the best buying experience ever this was the second car I purchased from Peter at Randall for great experience and they will go out there way to make a sale and make sure there customers are happy and well taken care of thank u Peter and Randal Ford for selling us our new care and making this experience easy and pleasant y’all Rock !!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Boby shop review

By DRogers on 9/9/2019 at 1:52 PM. Helped by Body shop staff, receptionist and one technician..

Everyone was friendly and professional. They had to order a part for me and it was in exactly as planned and installed the same day.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Perfect

By Brandon on 8/31/2019 at 7:13 PM. Helped by Peter Rossum.

This was by far the best car buying experience me and my wife have ever had. We wasn’t pressured or questioned not once. I told Peter what I wanted and he he got me the payment range I asked for and blew our minds away with the interest rate. It almost felt like a dream that was to good to be true but it was all what he had explained.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By banzalone on 8/31/2019 at 7:23 PM. Helped by Peter Rossum, Noel Harvey.

Peter was awesome! He made us feel comfortable with the whole process and got us exactly what we wanted. 10/10 would recommend to others!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

I would like to have my truck fixed!

By Aron on 8/8/2019 at 6:54 PM. Helped by Paul Kapustynski, David Hardwick, Jeff McKinley.

The springs on this F-350 squeak so load it is embarrassing to drive the truck. The truck has been in the shop 5 times for this problem without a fix. The truck is now a year old. The service dept. does not know what to do. The recommendation from the dealership sales is to file lemon law. I simply don't have time. The last time the truck was in the shop they told me it was overloaded and they where sticking to that as the problem. However the service dept. knows for sure this truck was in there the 1st time without any weight besides the service body they installed on the truck. I have called and left several messages for the service manager to call back and have not heard from him. I have also requested to speak to the owner since this company states he is available to assist with problems such as this. I haven't heard from the owner. If you purchase a vehicle from this dealership I hope you have no mechanical problems!! I am not a 1st time buyer of a heavy duty vehicle. I have purchased 14 heavy duty trucks over the last 10 years and understand this is not a normal flat rate repair. I guarantee if this was my company or I was the service manager I would offer a fix or a buy back if my team and the manufacture could not resolve the problem. At this time I'm going to take my truck to a spring repair company to see if possibly this problem can be fixed.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

RANDALL FORD BROKE ME FROM BUYING A NEW TRUCK !!!

By REGO1 on 8/5/2019 at 5:42 PM. Helped by TONY RAYBURN.

MYSELF AND MY WIFE HAVE SUPER GREAT CREDIT. THEY LURED US IN WITH THE PROMISE OF 0 %. INSTEAD GOT THE WORST DEAL EVER. STAY AWAY....

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Department

By Jan on 8/5/2019 at 12:41 PM. Helped by The person I talked with was Isaac.

I scheduled an oil change. The service was good but it did take a while. 2-1/2 hours. I was almost late for another appointment.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

I WOULD NOT RECOMMEND RANDALL FORD (CHICO GANZALUES) SALES

By Lamont1977 on 8/5/2019 at 12:36 PM. Helped by CHICO GANZALES.

I WOULD NOT RECOMMEND RANDALL FORD TO ANYONE IF YOU DEAL WITH CHICO GANZALES HE IS NOT TRUTHFUL AND MISLEAD ME ON MY SALES TAXES. HE GAVE ME A LINE OF BULL WHY HE COULDNT. IF YOU DEAL WITH RANDALL MAKE SURE YOU DONT DEAL WITH HIM. NOT SURE ABOUT THE OTHER SALES PEOPLE BUT IM SURE THEY ARE THE SAME

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sapperso on 7/30/2019 at 4:05 PM. Helped by Peter.

Randall Ford is a great place to purchase a vehicle. Ask for Peter! He was great at taking me through the process of buying a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service!!

By tgouker on 6/29/2019 at 3:54 PM. Helped by Peter Rossum.

I can say without a Doubt I have never had a dealership work as hard as they did to get the deal done the way I wanted it. This is the first time I have bought a vehicle and left feeling like they worked for me and not to just get more money. I worked with Peter Rossum and I would recommend anyone looking for a vehicle to call and ask for him. He worked diligently without a pause to get the deal I wanted and would fit my current budget!! He stayed in contact by phone from the first initial visit until the deal was done!!! Absolutely top notch and because of this I will return for any of my vehicle needs!!! Thanks again to Pete and the Randall Ford Team you Guys and Gals Rock!!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New Ford F-150 purchase

By F-150 on 6/22/2019 at 3:32 PM. Helped by Peter Rossum.

Peter (salesman) did a good job. Had to overcome some weird stuff beyond his control and navigated it well. Very responsive to texts/calls. Located via internet and able to do over phone mostly. Would recommend.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

warranty service maintainance

By Menagirl74 on 6/9/2019 at 1:28 AM. Helped by veh service maintainance station reps and techs.

prompt and courteous service. Barely any wait time. Several services done on my car in less than an hour. Work was done well. While waiting sales rep Tony gave us ride in new Ranger.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Peter Rossum and Randall Ford!

By Whitnie Estes on 5/25/2019 at 7:04 PM. Helped by Peter Rossum.

We would like to thank Peter and Randall Ford for making our second car shopping experience easy! I just had a new baby but needed a new car. Peter done everything for me over the phone so I wouldn't have to get out with the newborn. He stayed within my monthly price range I requested and found me an awesome car! The process was easy! No staying at a dealership all day like some would have you. This is the second time we've used Peter and we will be using him again in the future! Thank you again Peter and Randall Ford for your hard work! God bless!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Credit challenged but peter got me approved

By Jdowd0138 on 5/25/2019 at 4:51 PM. Helped by Peter.

I was out of work 4 months and just completed chapter 13 bankruptcy 2 months ago. I had to have a new car and just knew I’d never get approved. Peter went to bat for me and now I have a new car to drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealer

By TerryB on 5/16/2019 at 6:40 PM. Helped by Peter.

I had a very good experience. Started process online with Peter. He made the process seemless easy and fast! Would recommend the process. Great to work with!!

I would recommend this dealer.