Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car!!

By Frank on 9/12/2019 at 5:33 PM.

They were very professional and nice. Paula was quick to respond. They had the car cleaned and filled with gas. Quick and easy with no haggling!!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great people

By Les on 9/11/2019 at 9:35 PM.

Good inventory, friendly people, and reasonable prices make this a great car lot to purchase your next vehicle. Their website is very accurate of their selection.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my Second Luxury Car

By Reggie2050 on 9/5/2019 at 12:19 PM.

This is the second Jaguar XJL I purchased from Smith Imports. Since I live in Ohio, I never set foot in the dealership. I simply called Paula, my previous sales person and she handled the rest. 2 weeks later my new car was delivered to my driveway in Cleveland. The car is flawless as advertised. I’ll be buying my next car from Smith Imports no matter where I live. 😊w

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

A blessing come true in finding my corvette at Smith’s

By Corvette lover on 9/5/2019 at 12:00 AM.

No pressure sales and getting the corvette that I was searching for . Actually the Corvette was more than I bargained for. The car was low miles and in beautiful condition and loaded with options from the factory. The previous owners kept it in pristine condition. I would buy again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

. Second time around

By Second time around on 9/4/2019 at 9:31 PM.

This is the se6 vehicle I have purchased from Smith Imports. The staff is so friendly and eager to assist . Paula answered any and all questions I had, and made sure I understood

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By StLouisGuy on 8/18/2019 at 4:22 AM. Helped by Trace and Andy Smith.

It was a real pleasure dealing with this company of professionals! Everyone I met from the owner to Kayla the salesperson were friendly and no pressure whatsoever. The car was as described and there were no surprises to trade-in value or anything else. A first class operation with great people and automobiles! Definitely would buy from them again and would highly recommend them!! Keith W.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Gw on 5/20/2019 at 8:02 PM.

Very helpful staff and excellent service! Cars priced competitively and high quality inventory. The salesman who helped us was not pushy and was great to work with.

I would recommend this dealer.

Overall Rating

2.0  

1   Friendliness
1   Overall Experience
4   Price

Horrible Experience because I am a gay African American

By W Adams on 12/20/2018 at 3:30 PM. Helped by Andrew Smith.

I have just been transferred to Memphis from the Detroit area and was looking for a new car. I was told by the owner that he didn't know much about the car I was interested in and to go find a salesperson. The one salesperson was busy and I waited 20 minutes before I decided to go back out side. I find the owner Andrew Smith speaking to a customer. The customer was white. Once he was finished I tried to speak to him again and he ignored and went straight upstairs. I could see him looking at me out the window. I guess he doesn't like the gay community or African Americans. I cannot believe this still goes on in America.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great first time experience.

By LA.LEWIN on 10/23/2018 at 7:18 PM.

This was my first purchase from Smith Imports. Everyone was extremely helpful and attentive. There was none of the usual pressure associated with purchasing a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular Customer Service

By Skyhiller15 on 10/5/2018 at 9:57 PM. Helped by Ralph-buyer for Smith Imports.

Smith Imports not only has quality vehicles, they also have quality salespeople who go the extra mile for their customers. You will not be dissappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trust

By grits on 10/2/2018 at 11:44 PM.

Buying a car can be an intimidating process. Buying a used car can be downright scary. Fortunately, my sons steered me to Smith Imports, and Andy's crew delivered just what my boys had promised: knowledge, professionalism, candor, and realistic pricing. If, like me, you're a woman who doesn't know a carburetor from a transmission, I would suggest that these guys are people you can trust not to take advantage. (And I love, love, love my 'new' Mercedes!!)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy as 1, 2, 3

By amy-alex on 10/2/2018 at 3:26 PM.

I just made my Fifth car purchase from Smith Imports. It is so easy for me because I am always in a hurry and have little patience (one of my many defects of character). i find the car I want online, drive to the dealership to see it in person and ask what my car is worth in trade in. I am usually in and out in less than an hour. I have had nothing but positive experiences with Smith Imports.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By boydterry45 on 10/2/2018 at 3:22 PM.

I really enjoyed the dealership to customer service the salesman the total package was really professional and enjoyed it.. I will refer to dealership to every friend and family that I know..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ike9226 on 9/12/2018 at 1:28 PM.

I was incredibly happy with Smith Imports, specifically Paula and the John. I visited Smith Imports to check out one of their Mercedes. I was comparing their car with the Mercedes dealership in Memphis. The price was unbeatable at Smiths and they took care of everything, so the deal was easy. I had my own financing and a trade in, which they gave me top dollar for. The whole experience was smooth and I did not have to follow up once because they were on top of every step. I would absolutely suggest them anyone looking for a good car from a good dealer. I will also be visting them when it is time for my next car purchase.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

smith imports

By weeds9 on 9/11/2018 at 4:00 PM.

Excellent support and inventory consists of only quality cars .Smith Imports is the place to visit if considering a Mercedes Benz . Check website used inventory .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience

By kthompson294 on 9/10/2018 at 8:36 PM.

Micah was my salesman that helped me along the way during my purchase of my vehicle and he was extremely helpful and courteous. This was a very low stress, low pressure environment and I was given the ability to proceed through the process at my own pace. Every time I mentioned Smith Imports to any of my friends or colleagues, they were familiar with the credibility of the place and said that they have heard nothing but good things which made me feel even more comfortable in my decision to deal with them. I'd happily shop with Smith Imports again for my next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TOP SHELF PROFESSIONALS

By TYEREDDEN333 on 9/6/2018 at 5:20 PM.

From the moment you drive on the lot, you will see how organized this lot is. Being greeted with smiles and knowledge of inventory were just a few things that held me there for a purchase. Im a very satisfied customer....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Car Buying Experience

By TArnold on 9/1/2018 at 12:26 AM.

My salesperson was Paula Keltner. Everything was so easy with her and she was very personable. The entire experience from test drive to purchase was complete in 2 hours. If you are looking for an experience that won’t leave you stressed out, this is the dealership to visit, and Paula is who you should ask for.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great customer service

By ac1one on 8/31/2018 at 6:40 PM.

My salesman ,Micah Harris was great. He was very informative and helpful. I would recommend him and the dealership.My wife Loves our new car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Satisfied customer

By maddog59 on 8/14/2018 at 9:17 PM. Helped by John Adams.

There were a few glitches in the entire transaction of purchasing my vehicle from Smith Imports, but all the personnel made sure my questions were answered and everything was resolved even after the sale.

I would recommend this dealer.