Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
4  
Friendliness
3  
Overall Experience
3.3  
Price
4  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From out of state....needed service.

By SCW on 5/18/2019 at 2:15 AM. Helped by ALEX.

In Siloam Springs for a wedding. Made service appointment to have engine light checked. Alex got me in promptly and had the problem diagnosed in a very short time. I am not a potential customer as I live in Ohio and this was a warranty issue. I appreciate the the fact that I was treated like a local customer. Superior Ford does provide superior service. I did let my nephew, who lives in Siloam Springs, know about the positive experience I had at Superior. Thanks again Alex.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Bought a new truck

By truck buyer on 5/16/2019 at 1:02 PM. Helped by David.

Bought a new truck from Superior Ford. Good deal on the new truck, and top $ on trade-in. No games from Salesperson of finance guy. Even got a great interest rate on financing. Finance guy, tried to get me to buy extended warranty, but that was all, and really was expected. Overall, positive experience. I do want to emphasize that I was well prepared. It pays to do your homework. Know what you really need/want, and don't get emotionally attached to any vehicle. It's just a car/truck, there are millions of them around.

I would recommend this dealer.

Overall Rating

2.0  

1   Friendliness
1   Overall Experience
4   Price

I was disrespected the entire time.

By Deon_alvarez on 2/28/2019 at 9:57 PM. Helped by Lonny.

I was disrespected, and after purchasing the vehicle. They still didn’t even want to fill my tank up. Even after they promised to do so. Ridiculous. Coming up with every excuse they could just to not fill my gas tank up. The saddest thing ever. So petty.

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price

Deceptive Business Practices

By Ryan Newton on 3/6/2018 at 9:05 PM. Helped by Brendan, Jessica, Rob.

I wanted to like this place, but the sales manger Rob made sure I didn’t. I only gave 3 stars because we liked working with Brendan and Jessica. On Tuesday February 27th I spoke with Brendan Lee regarding a truck they had listed and let him know that we’d be up to look at it on Saturday, March 3rd. Brendan was very easy to work with and confirmed they still had the truck, confirmed the price listed on cars.com, and scheduled us to come in on Saturday since we live 3 hours from this dealership. When we arrived at the dealership we test drove the truck and everything looked good so we started to discuss purchasing the vehicle. This is when we were informed that they raised the price by $1000 from the price listed on Tuesday when I originally inquired about it. Rob gave us some shady salesman story about the prices changing due to it being a new month. He also said we should have gotten the original price in writing aw that was the only way they’d honor the price they posted on cars.com and confirmed over the phone. Despite Rob being a dishonest shyster, we were finally able to agree on a price that we were comfortable with ONLY because we have been looking for this exact truck for many months. If it was an easy truck to find we would have walked out the door as soon as we started working with Rob. We ended up making a deal at the max price we had determined we would be willing to pay for this particular truck so we were going to buy the truck regardless. Had they been hones and Rob not been involved we would have had a positive experience and would be able to recommend this dealership, but alas that is not the case. Needless to say, we’ll never buy from them again and give this warning for anyone who may do business with them: If you want to do business with these guys, work with Brendan or Jessica and avoid Rob like an STD. Also, get them to commit to a sales price in writing, because Rob will increase prices as soon as he knows someone is interested in a vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Ford Siloam Springs-A really good dealership

By Mustang Guy on 1/26/2015 at 4:28 AM. Helped by Jim Coggins Joe Mackey Jeff Amos.

Have you ever been to an auto dealership when you are in the prospecting stage of a possible new car purchase and run into the brush off attitude from the sales rep?? You want general information about a car your interested in or some working numbers about the real price of a particular car but the salesman can't give you any useful information until you are "serious" about buying a car. Well, that wasn't the case when I contacted Superior Ford in Siloam Springs, Ark. I live in Memphis, TN. and found a year end model new car that I was searching for online. The ads I found at the big car mart sites and the Superior site gave very complete information about the car I was interested in including the real "out the door" price of the car. When I called the dealership and talked to the sales manager I got a great reception from the very start. I called just to go over the basics but in no time we were talking specifics and working out details. Jim Coggins was receptive and responsive and very personable. In three days we went from general inquiry to a completed sale. All of the people at Superior were friendly, cooperative and helpful. I got a great car-2014 Mustang GT-at a very attractive price and with great ease. Have only the best to say for Superior Ford and the staff members there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I had called 2 times to check stock on different trucks...

By gsxrplib on 8/22/2012 at 6:57 PM. Helped by Corey.

I had called 2 times to check stock on different trucks they had after deciding which options I wanted. When I called one final time to double check the trucks were still there "Corey" was extremely unprofessional and basically said that I could quote take a picture of the sticker to get the details unquote, basically telling me that I couldn't test drive the truck because I wasn't going to buy that year. I was comparing the options to order a 2013 from them but needed to see the same truck in a 2012 with the same options I wanted. I didn't even want to test drive it, I just wanted to see it. I will NEVER do business with this dealership, nor do I recommend it. Even Adam didn't seem very professional after I explained to him how Corey had treated me and didn't really say much. To say the least, I would avoid this dealership at all costs. They are complete jerks and unprofessional. There are by far way better Ford dealerships in the area. Check around, and AVOID this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved the people and friendly atmosphere. Not your...

By lendawg on 4/10/2008 at 11:01 PM. Helped by 3.

Loved the people and friendly atmosphere. Not your typical "High Pressure" car dealership. Thank You!!

I would recommend this dealer.